Technical Specialist

Single Family Office; Flensburg; Vor Ort; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

Single Family Office in Germany is seeking an experienced Deskside Support specialist to respond quickly to VIPs, resolve technical problems, and provide hardware, software, and network assistance both on-site and remotely.

Requirements include a Bachelor's in computer science or related, 3–5 years in deskside support with face-to-face experience, 3+ years supporting both Mac and Windows, and fluency in German (B2 to C1) plus business English. Industry certifications such as A+ are a plus.

Qualifikationen

• Bachelor’s degree in computer science, Information Technology, or related field (or 2+ years of additional experience).
• 3 to 5 years' experience in a Deskside Support role, with at least 3 years in face-to-face support.
• 3+ years supporting both Mac and Windows platforms.
• Fluent German (B2 to C1) and English at business level.

Aufgaben

• Monitor intake channels (phone, text, email, Slack, ServiceNow) and respond quickly to user issues.
• Provide face-to-face support to VIPs, resolving technical problems or escalating as needed.
• Offer customer service, troubleshoot hardware and software, and provide IT support.
• Perform on-site or remote servicing, repair, and installation of hardware, software, and networks.
• Document, track, and monitor incidents using ServiceNow or similar systems.
• Assist with IMAC activities and technology upgrades.
• Ensure compliance with security and confidentiality policies.
• Support Audio-Visual conferencing and live meeting streaming services.
• Collaborate with cross-functional teams to improve support and user satisfaction.

Kenntnisse

End User Computing

Active Directory

SCCM

JAMF

Nexthink

Windows

MacOS

Remote access

VDI

ITIL

Ausbildung

Bachelor’s degree in computer science, Information Technology, or related field

2+ years of additional experience

Tools

Active Directory

SCCM

JAMF

Nexthink

Jobbeschreibung

Note: Need for dedicated dispatch and a full-time role as a freelance contract

Romaina's level should be B2 & in English

Working right: Valid work permit/ ID card

• Monitor intake channels (phone calls, texts, emails, Slack, ServiceNow tickets) to respond quickly to user issues.
• Provide face-to-face support to VIPs, resolving technical problems or escalating as needed to restore service efficiently.
• Offer customer service, troubleshoot computer issues, and provide hardware and application support.
• Perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
• Provide deskside support to employees for hardware, software, network, and other IT-related issues.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to email messages, phone calls, and ServiceNow tickets for clients seeking help.
• Provide remote support and resolve tickets within the agreed SLA and with high customer satisfaction.
• Image and deploy new laptops/desktops and install authorized software.
• Document, track, and monitor incidents using ServiceNow or similar systems.
• Support hardware, peripherals, enterprise software, device provisioning, re-imaging, and international travel device support.
• Assist with IMAC (installs, moves, adds, changes) activities and technology upgrades.
• Ensure compliance with security and confidentiality policies.
• Support Audio-Visual conferencing technology and live meeting streaming services.
• Collaborate with cross-functional teams to improve support and user satisfaction.
• Perform password resets and provide user account support.

Participate in Depot support , including hardware replacement and configuration.

Perform Asset Management , tracking inventory, asset tagging, and ensuring lifecycle compliance.

• Expertise in supporting End User Computing hardware and software (Windows and Mac), mobile devices, printers, MS Office, remote access, video conferencing, and VDI.
• Experience with tools like Active Directory, SCCM, JAMF, Nexthink, and similar platforms.
• Strong subject matter expertise in hardware troubleshooting, reimaging, data migration, and break-fix activities.
• Ability to manage workload efficiently and resolve executive-level technical issues promptly.
• Strong organizational, documentation, and analytical skills.
• Excellent communication skills with the ability to explain technical issues clearly to executives.
• Willingness to handle physical tasks like moving IT equipment and carrying device boxes.
• Proficiency in system administration tasks and supporting enterprise technology services.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer service focus and commitment to delivering high-quality technical support.
• Familiarity with ServiceNow or similar ITSM tools.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Understanding of ITIL processes and best practices.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field (or 2+ years of additional experience).
• 3 to 5 years' experience in a Deskside Support role, with at least 3 years in face-to-face support.
• 3+ years supporting both Mac and Windows platforms.
• the language requirement are: Fluent local speaker (German B2 to C1) and English at business level.

Preferred Qualifications:

• Industry certifications such as A+ and ACMT.
• Desktop Support or Customer Service Certifications.