Head of Operations - Intelligence & Process Enablement (m/w/d)

ALTEOS; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A dynamic insurance company in Berlin seeks a talented operational intelligence leader. You will advance insurance strategies and drive growth through data-driven decisions. Ideal candidates have strong leadership skills, experience with data systems, and a passion for AI. Expect a flexible hybrid work model along with a blend of exciting benefits.

Leistungen

Subsidized lunch

Company bike leasing

Urban sports club membership

Mental well-being app

Weekly yoga classes

Qualifikationen

• Experience in leading teams or complex initiatives.
• Familiar with dashboard and KPI system development.
• Strong background in data governance and CRM systems.

Aufgaben

• Develop dashboards and KPI frameworks across operations.
• Implement automation and AI to enhance processes.
• Collaborate with teams for growth through data insights.

Kenntnisse

Team leadership

KPI systems knowledge

Data governance

CRM systems (HubSpot, Salesforce)

Analytical thinking

AI curiosity

Tools

Looker

Power BI

Tableau

HubSpot

Salesforce

Jobbeschreibung

What we offer

Together with our investor, AXA, we offer a combination of entrepreneurial freedom, leading technological know-how, reliability and extensive experience in the conception and management of insurance solutions that is rather unusual for the insurance industry.
When you become part of our team, you can expect to work with incredibly versatile and talented colleagues.

• The opportunity to lead and grow an exciting team
• The opportunity to shape the future of insurance by contributing to the strategy and success of Alteos and further advancing one of the worlds leading core insurance systems
• Modern working in the middle of Berlin's City-West, with a wide range of perks and benefits. To name a few: subsidized lunch & one free lunch a week, discount on BVG ticket, company (e-)bike leasing, urban sports club, mental well-being app
• Many opportunities to connect with your colleagues outside of daily work, e.g.through team events, weekly yoga classes, team runs and more
• A flexible work model (hybrid working role)

This is what you bring to the table

• You’ve led people or complex initiatives– whether as a team lead or cross-functional owner.
• You know how to build dashboards and KPI systems– using tools like Looker, Power BI, Tableau, Metabase or HubSpot.
• You’re confident with data governance, CRM systems(ideally HubSpot, Salesforce), and operational tool stacks.i>
• You work well with Product & Tech, align on roadmaps and translate business needs into scalable systems.
• You’re curious about AI– and eager to use it to improve speed, intelligence and operations.
• You think analytically, communicate clearly and enable othersto work confidently with data and process.

These tasks are waiting for you

• Further build Alteos’ operational intelligence layerby developing dashboards, KPI frameworks and data standards across support, claims and partner operations.
• Scale processes with automation and AI, identifying opportunities to improve speed, scalability and business decision-making.
• Drive growth enablement across teams through intelligence and transformation, training stakeholders on tools, data literacy and performance management.
• Ensure data quality and visibility, implementing governance controls and real-time reporting across CRM and operational systems.
• Act as a strategic partner to the COO, collaborating closely with Product & Tech on automation, integrations and roadmap alignment.
• Establish feedback loopsthat turn operational and customer insights into improvements across Product, Marketing and Service.