Head of Customer Interaction & Business Intelligence Solutions (fmd)

E.ON Digital Technology; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading energy technology firm in Berlin seeks a Head of Customer Interaction & Business Intelligence Solutions to lead an international team focused on driving digital transformation. Key responsibilities include transforming customer interactions using AI solutions and business insights. We are looking for a strategic leader with experience in managing projects and teams, who is an effective communicator with proficiency in English. The role offers hybrid working options and generous benefits.

Leistungen

Hybrid work option

30 days of paid vacation

Company-sponsored health membership

Pension scheme and insurance package

Qualifikationen

• Proven experience in leading digital transformation projects in customer interaction or business intelligence.
• Strong strategic mindset with hands-on experience in AI-driven customer solutions.
• Fluency in English and willingness to travel; German skills are a plus.

Aufgaben

• Lead a cross-functional international team focused on customer interaction and business insights.
• Transform customer interaction through innovative digital solutions.
• Ensure continuous improvement and align services with digital strategy.

Kenntnisse

Business Intelligence

Power BI

SQL

Data Visualization

Data Analysis Skills

Tools

Cognos

QlikView

Tableau

SSIS

Data Modeling

Data Warehouse

Jobbeschreibung

Digital Technology GmbH Permanent Full time

You have a passion for technology and want to make the world a greener place

Join the forefront of energy transition with Digital Technology organization as part of our technology in-house consulting Expert Services. As a professional services organization we collaborate closely with our business units providing pivotal services that accelerate ambitious Digital Transformation strategy.

If you have a passion for leading the green transition with digital innovation become a playmaker in our energetic and diverse team of more than 500 Expert Services consultants.

Its on us to make new energy work!

The Team your impact

As Head of Customer Interaction & Business Intelligence Solutions (f / m / d) you will lead a diverse international team of experts focused on strategic advisory and delivery of cutting-edge solutions in the fields of Conversational AI and Dashboard-as-a-Service (DaaS). Your team plays a critical role in transforming customer experience through digital avatars AI agents and data-driven insights. Together you will drive ambition to offer seamless and intelligent digital interactions to both internal and external customers.

Your Role meaningful & rewarding

• Lead a cross-functional international team across Germany and Romania
• Lead the transformation of customer interaction and business insight capabilities through innovative digital solutions such as Conversational AI Virtual Agents and analytics-powered engagement.
• Provide strategic consulting and steer solution implementation for internal business units across
• Align services with digital strategy and emerging technology trends
• Ensure excellence in solution operations and continuous improvement
• Drive the continuous evolution of an established solution portfolio by integrating innovation customer value and business impact.

Your Profile authentic & open-minded

• Proven experience in leading digital transformation projects in customer interaction or business intelligence
• Strong strategic mindset and hands-on experience with AI-driven customer solutions and Power BI
• Experienced in managing international teams and working in a matrix organization
• Ability to consult inspire and collaborate with senior stakeholders across different business units
• Open to experimentation and passionate about shaping digital services for impact
• Strong communicator with a high level of ownership and a collaborative spirit
• Fluency in English and willingness to travel required German skills are a plus

Our Benefits smart & useful

• Enjoy hybrid work : We combine office collaboration with focused work from home. Its also possible to go on workation for up to 20 days per year within Europe.
• Advance your development : We grow and we want you to grow with us. Learning on the job exchanging with others or taking part in an individual training our learning culture enables you to bring your personal and professional development to the next level.
• Recharge your battery : You have 30 days of paid vacation per year plus Christmas and New Years Eve off. Your battery still needs charging You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
• Stay active & healthy : Benefit from a company-sponsored health membership.
• Elevate your mobility : From car and bike leasing offers to a subsidised Deutschland-Ticket your way is our way.
• Think ahead : With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all We are looking forward to speaking with you about further benefits during the hiring process.

Do you have questions

For further information please contact the Talent Acquisition Team .

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately we cannot consider application documents that reach us by email or post.

Key Skills

Business Intelligence,Cognos,SQL,Power BI,QlikView,Data Visualization,ssrs,Tableau,SSIS,Data Modeling,Data Warehouse,Data Analysis Skills