Guest Service Manager (w/m/d) - München

MGT MUCGI; München; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading hotel chain in Munich is seeking a Guest Service Supervisor to manage reception and guest service operations. The ideal candidate will have experience in customer service, effective communication skills in German and English, and a strong commitment to high service standards. This role offers excellent growth and training opportunities in a dynamic hotel environment.

Leistungen

Opportunities for development and promotion

Structured online training courses

Regular staff appraisals

Flat hierarchies

Staff accommodation

Bonuses for referrals

Employee discounts

Language courses as required

Employee events

Night surcharge

Qualifikationen

• Experience at reception or in customer service is desirable.
• Friendly and professional demeanor.
• High service orientation, flexibility, and organizational skills.

Aufgaben

• Supervise reception and guest service processes.
• Train and familiarize new employees.
• Preparation and supervision of group bookings.
• Responsible for the smooth running of shifts.
• Work with the Front Office Manager to achieve common goals.

Kenntnisse

Customer service experience

Microsoft Office proficiency

German language skills

English language skills

Jobbeschreibung

Your New Workplace

Your new workplace, the Hilton Garden Inn & Hampton by Hilton Munich City Centre West, is located directly on the Donnersbergerbrücke. The 4-star Hilton Garden Inn hotel has 128 modern rooms, 2 conference rooms, a restaurant with show kitchen and bar as well as a fitness center. The adjacent 3-star Hampton by Hilton hotel has 228 modern rooms, 2 meeting rooms, a breakfast room and a lobby bar. Both hotels are connected and the staff work as one team for both hotels.

Our business hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Guest Service Supervisor.

Insights

Hilton Garden Inn Munich City Centre West Hampton by Hilton Munich City Centre West

Your daily business

• Supervise reception and guest service processes
• Train and familiarize new employees and front office team
• Preparation and supervision of group bookings and smaller conferences
• Responsible for the smooth running of shifts
• Hilton Program Champion (Hilton Honors, Guest Assist, etc)
• Work with the Front Office Manager to achieve common departmental goals

We offer

• Opportunities for development and promotion
• Structured online training courses for induction
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Staff accommodation for the start
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Corporate benefits and Benefits.me program

Our Expectation

• Professional experience at reception or in customer service desirable
• Experience with Microsoft Office (Word, Excel, Outlook)
• German and English language skills at a good level
• Friendly and professional demeanor
• High service orientation, flexibility and organizational skills
• Enjoy the role of host and dealing with people

Contact

You may still have questions. Then contact us in the HR department at [phone] 96 or at [e-mail]. Send us your application in pdf format to [e-mail] (max. 15 MB), or upload your application directly via our applicant portal.

Complete application documents not at hand? The resume is sufficient.

Contact person: Birgit Ewald, Head of Human Resources