German-Speaking Service Desk Associate- Relocation to the Mediterranean

Cross Border Talents; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global support firm is looking for a German-Speaking Service Desk Associate to provide excellent service to international customers. This full-time position offers relocation benefits, a competitive salary, and extensive training, making it ideal for candidates seeking an international career. You will handle customer inquiries and provide technical support via phone, email, and chat, ensuring high customer satisfaction. Admission requires native German proficiency and a willingness to relocate to vibrant cities such as Lisbon or Athens.

Leistungen

Relocation package

Flight ticket to Spain, Greece, or Portugal

Private health insurance

Qualifikationen

• Native or near-native German (C1-C2) and good level of English (B1 or higher).
• No prior experience needed, full paid training is provided.
• Motivated to relocate and start an international career abroad.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide clear and effective solutions to technical or service-related issues.
• Support customers with account setup, billing, and product use.

Kenntnisse

Strong communication and active listening skills

Ability to stay calm under pressure

Basic computer skills

Tools

MS Office

Chat platforms

Jobbeschreibung

German-Speaking Service Desk Associate- Relocat...

German Speakers Wanted! Join our support centers in Lisbon, Athens, or Barcelona. Provide excellent service to international customers and enjoy relocation benefits, paid training, and opportunities for promotion in a global company.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

Handle customer inquiries via phone, email, and live chat in a professional and timely manner

Provide clear and effective solutions to technical or service‑related issues

Support customers with account setup, billing, orders, or product use

Document and update customer records in the system

Collaborate with colleagues and supervisors to continuously improve processes

Ensure high customer satisfaction through patience, empathy, and problem‑solving skills

Requirements

Native or near‑native German (C1‑C2) and good level of English (B1 or higher)

Strong communication and active listening skills

Ability to stay calm and positive when solving customer issues

Basic computer skills (MS Office, email, chat platforms)

No prior experience needed full paid training is provided

Motivated to relocate and start an international career abroad

What We Offer

Relocation package:

Flight ticket to Spain, Greece, or Portugal

Airport pickup upon arrival

Company‑paid hotel accommodation during the first weeks

Assistance in finding long‑term housing

Salary & Benefits:

Competitive monthly salary + performance‑based bonuses

Paid initial training and continuous coaching

Private health insurance (in some locations)

Work-Life Balance:

Full‑time, 40 hours per week, with rotating shifts

Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments

Experience in an international corporate environment

Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki

Enjoy a sunny climate, cultural diversity, and affordable lifestyle