German-Speaking Microsoft Technical Support Experts

Teleperformance Greece; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading multinational company is seeking a Microsoft Technical Support Expert fluent in German to join their team. The role involves troubleshooting technical issues for Microsoft Business Customers, collaborating to provide solutions, and maintaining high customer satisfaction. Ideal candidates will have 2-3 years of helpdesk experience and a background in IT or Computer Science. Benefits include competitive salary, relocation support to Greece, and career growth opportunities.

Leistungen

Complete relocation support

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Professional growth opportunities

Free online Greek language courses

State-of-the-art working environment

Diversified workplace

Qualifikationen

• 2-3 years of helpdesk or system admin experience with medium to large businesses.
• Experience in B2B and B2C support environments.
• Acknowledged certifications like MCSE or Cisco will be considered an advantage.

Aufgaben

• Answer inquiries and troubleshoot technical issues for Microsoft Business Customers.
• Collaborate to resolve issues and ensure customer satisfaction.
• Log cases on internal systems and maintain communication with stakeholders.

Kenntnisse

Fluency in German

Excellent communication skills in English

Problem-solving skills

Technical knowledge of Windows Operating Systems

Strong active listening skills

Ausbildung

Solid Science, Math, Engineering, or Computer science background

Tools

Microsoft Office products

Active Directory

Exchange

Office Applications

Skype for Business

Teams

Jobbeschreibung

Do you have solid Computer Science or IT engineering background? Join our Microsoft Technical Support Experts team in Greece

Microsoft is one of the world leading brands that collaborate with our company, providing an excellent opportunity for experienced technology enthusiasts!

If you are a fluent German speaker, with excellent computer skills, this is your chance to join the Microsoft Technical Support Engineers team!

What you will do:

• Answer Microsoft Business Customers' inquiries and troubleshoot technical issues that they face
• Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience
• Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.
• Log the cases on internal systems, while getting up to date with Microsoft products & services.
• Handle and respond to Business Customer inquiries received via multiple communication channels
• Provide complex technical assistance to Business Customers; identifying and driving program efficiency across multiple billing platforms.
• Maintain solid Business relationships by handling their questions and concerns with speed and professionalism
• Investigate the root cause of an issue, provide solution and maintain high customer satisfaction

What you will bring:

• Fluency in German
• Excellent communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Solid Science, Math, Engineering, or Computer science background
• 2-3 years helpdesk or system admin experience with exposure to medium to large businesses
• Experience with Microsoft Office products required
• Business Client support or service experience for B2B roles, Business Client support or service experience for B2C roles
• Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations that will solve customer problems.
• Technical knowledge and experience : Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams. Ability to adapt and flex style according to customer personality, culture, and profile
• Acknowledged certifications like MCSE or Cisco will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program : Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.