German Speaking Airline Support Agent

CBTALENTS; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading airline support company in Berlin seeks a German Speaking Airline Support Agent to join their dynamic team. The role involves assisting customers with inquiries about airline services through various channels. The ideal candidate will have native-level fluency in German and be proficient in English, coupled with strong communication skills and customer care experience. The position offers comprehensive training, health insurance, and additional benefits, making it an excellent opportunity for career growth.

Leistungen

Comprehensive training

Health insurance after six months

Career progression opportunities

Gym packages

Mobile schemes

Staff discounts

Monthly events

Free on-site parking

Access to an in-house canteen

KPI bonus up to 2500 annually

Language allowance of 3000 annually

Qualifikationen

• Native-level fluency in German and proficiency in English are essential.
• Strong communication, writing, and listening skills are necessary.
• Previous customer care experience is crucial.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility for a rotating schedule from Monday to Sunday.

Aufgaben

• Assist customers with a range of airline-related queries.
• Provide solutions and support via phone, chat, and email.
• Ensure high levels of customer satisfaction and professionalism.

Kenntnisse

Fluent in German (C2)

Proficient in English (B2)

Strong communication skills

Customer care experience

Computer literacy

Tools

ECDL certificate (preferred)

Jobbeschreibung

Location: Malta (On-Site)

Employment type: Full-time

Language Requirements: German C2 and English B2

Position: German Speaking Airline Support Agent

Description

Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic German Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Requirements

• Native-level fluency in German and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility to work on a rotating schedule Monday to Sunday.

Why You’ll Love It Here

• Comprehensive training provided.
• Health insurance after six months.
• Career progression and development opportunities.
• Gym packages, mobile schemes and staff discounts.
• Monthly events, free on-site parking and access to an in-house canteen.
• KPI bonus of up to 2500 annually based on performance.
• Language allowance of 3000 annually for German speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable full-time role with excellent benefits!

Please upload your CV in English. Don’t miss this opportunity and apply now!

Vacancy: 1