German Speaker Customer Specialist (relocate to Portugal)

Nomadify; Hamburg; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Onboarding & training

Multinational environment

Career development

Job stability

Relocation support

Job summary

Nomadify in Hamburg seeks a customer service expert to support German-speaking customers by phone, email and chat. You will resolve inquiries promptly, document interactions in our CRM, and escalate complex cases as needed.

The role offers a competitive salary, performance bonus, structured onboarding, and a multinational, growth‑oriented team. EU citizen or work permit required; relocation support available for the right candidate.

Qualifications

• Native or near-native German (written and spoken).
• Good English for internal communications.
• Experience in customer service, contact center, or client-facing roles preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability and customer orientation.

Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.
• Resolve inquiries, complaints, and service issues while maintaining high satisfaction.
• Document interactions clearly in CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards and compliance requirements.
• Contribute to process optimization and customer experience improvements.

Skills

German language

English language

Customer service

Problem solving

KPI driven

Professionalism

Tools

CRM software

Job description

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support

may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country