German Speaker Customer Specialist (Relocation to Greece)

Nomadify; Essen; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Signing bonus

Performance bonus

Onboarding training

Multicultural environment

Career development

Long-term employment

Relocation support

Job summary

Nomadify is seeking a German-speaking Customer Service Specialist to join our team in Germany. You will be the primary point of contact for customers via phone, email, and chat, resolving inquiries in line with SLAs and maintaining high satisfaction.

You will document all interactions in our CRM, escalate complex cases when needed, and contribute to continual process improvements. A competitive salary, performance bonus, onboarding, and relocation support are offered.

Qualifications

• German fluency at native or near-native level (speaking and writing).
• English proficiency for internal communication.

Responsibilities

• Primary contact for German-speaking customers via phone, email and chat.
• Provide timely, accurate, professional support per SLAs.
• Resolve inquiries and issues while maintaining high satisfaction.
• Document interactions clearly in CRM systems.
• Escalate complex cases to internal stakeholders.
• Follow policies, quality standards, and compliance.
• Contribute to process optimization and CX initiatives.

Skills

German language

English communication

Customer service experience

Problem solving

KPI-driven mindset

Relocation open

Job description

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long‑term employment in a growing organization
• Possible to have signing bonus up to 2500 EUR

Relocation support

Relocation support may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country