Customer Support Specialist German Speaker

Cross Border Talents; München; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Daily meal allowance

Monthly transport support

Health insurance

Job summary

A leading customer service provider is seeking motivated individuals to join its on-site team in Lisbon, Portugal. This full-time opportunity includes a relocation package to assist with the move. Responsibilities include assisting customers via phone, email, and chat in German, resolving inquiries with professionalism, and working closely with internal teams. The ideal candidate should have strong communication skills and be fluent in both German and English. Enjoy a dynamic work environment and the lifestyle of Southern Europe.

Qualifications

• Fluent in German (C2) and English (B2) is required.
• Previous experience in customer service is preferred.
• Experience in customer service is a plus.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle inquiries with professionalism and empathy.
• Resolve issues and guide users with provided solutions.
• Work with internal teams to ensure a smooth customer experience.

Skills

Strong communication skills

Professionalism

Empathy

Problem-solving

Job description

On-site in Lisbon (Relocation Package Included)

Are you ready for your next career step under the Portuguese sun?
We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day one.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in German

• Handle inquiries with professionalism and empathy

• Resolve issues and guide users with provided solutions

• Work with internal teams to ensure a smooth customer experience

Language Requirements

• German: C2

• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)

• 08:00 AM 06:00 PM (Portuguese time)

• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):

  • Flight reimbursement up to 400 after 6 months of employment (economy class)

  • Room in a shared apartment for up to 12 months (rent 280/month, all bills included and directly deducted from salary)

• Daily meal allowance provided to support your lunch expenses

• Monthly transport support to make your commute easier

• Health Insurance: Available from day 1 (with a small monthly contribution); fully covered after 6 months of employment

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!