German Speaker Customer Specialist (Relocation to Greece)

Nomadify; Frankfurt (Oder); On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Structured onboarding & training

International and multicultural env.

Career development

Relocation support

Signing bonus up to 2500 EUR

Job summary

Nomadify is seeking a customer service professional to join its German-speaking support team in Germany. You will handle inquiries by phone, email, and chat, delivering timely and accurate help while meeting SLAs.

Document interactions in CRM, escalate complex cases when needed, and contribute to process improvements. The role offers relocation support, an on-site position, and a competitive salary with ongoing training in an international, multicultural environment.

Qualifications

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service or related roles.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.

Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, professional support aligned with SLAs.
• Resolve inquiries, complaints, and service issues while maintaining high satisfaction.
• Document customer interactions clearly within CRM systems.
• Escalate complex cases to relevant internal stakeholders.
• Follow internal policies, quality standards, and compliance requirements.
• Contribute to process optimization and customer experience improvements.

Skills

German language

English proficiency

Problem solving

Communication skills

Customer service

KPI-driven environment

Job description

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

Native or near-native fluency in German (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support

may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country