German Sales Specialist

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a German-speaking customer success specialist in Germany to engage with customers via phone, email, and chat with a focus on retention and growth.

You will identify churn risks, promote platform features, upsell services, and handle objections to drive revenue in a fast-paced digital environment.

Qualifikationen

• Fluent German and English (C1/C2).
• Experience in customer service, retention, or sales.
• Strong communication, negotiation, and objection-handling skills.
• Commercial mindset with focus on results and KPIs.
• Ability to thrive in a fast-paced, digital environment.
• Availability for rotating shifts between 07:00 and 18:00, Monday to Friday.

Aufgaben

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
• Identify churn risks and apply retention strategies to secure customer loyalty
• Promote platform features and upsell relevant services when appropriate
• Handle objections and turn negative experiences into commercial opportunities
• Deliver a premium customer journey that increases engagement and revenue
• Capture insights and feedback to improve retention strategies

Kenntnisse

German fluency

English fluency

Customer service experience

Objection handling

Commercial mindset

Strong communication

Negotiation skills

KPI focus

Jobbeschreibung

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset


• Identify churn risks and apply retention strategies to secure customer loyalty


• Promote platform features and upsell relevant services when appropriate


• Handle objections and turn negative experiences into commercial opportunities


• Deliver a premium customer journey that increases engagement and revenue


• Capture insights and feedback to improve retention strategies

Requirements

• Fluent German and English (C1/C2)


• Experience in customer service, retention, or sales (strong plus)


• Strong communication, negotiation, and objection-handling skills


• Commercial mindset with focus on results and KPIs


• Ability to thrive in a fast-paced, digital environment


• Availability for rotating shifts between 07:00 and 18:00, Monday to Friday

Core Competencies

Demonstrates fluency in German and English, with a strong focus on customer service, retention strategies, and sales. Capable of delivering a premium customer journey while effectively handling objections and promoting platform features.

Highest-signal resume keywords

• Fluent German


• Fluent English


• Customer Service Experience


• Objection Handling Skills


• Commercial Mindset

ATS Optimization Keywords

Soft Skills

• Strong Communication Skills


• Negotiation Skills

Industry Keywords

• Retention Strategies


• Churn Risk Identification


• Sales Mindset


• Customer Journey


• KPI Focus