Customer Care Manager – Part-Time/Full-Time

Jobtailor; Ulm; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Customer Support professional in Germany to serve as the main contact for customers via phone, WhatsApp, and email, delivering expert advice and fostering exceptional dining experiences.

You will handle inquiries, process complaints/returns, and collaborate with cross-functional teams to continuously improve the customer journey. Fluency in German and English is required to maintain high communication standards.

Qualifikationen

• Initial experience in customer service or a comparable role.
• Excellent German skills, both written and spoken.
• Good English skills, both written and spoken.
• Clear, empathetic, and respectful communication, both in writing and by phone.
• Solution-oriented mindset and pragmatic problem-solving skills.
• Confident, friendly, and professional demeanor, even in stressful situations.
• Willingness to work flexible hours within service hours.
• Passion for exceptional dining, high-quality experiences, and first-class service.

Aufgaben

• Serve as the primary point of contact for customers via phone, WhatsApp, and email.
• Provide expert advice to customers and inspire them about FINE DINE
• Find fast and suitable solutions to customer inquiries
• Maintain an overview even when handling complex requests
• Analyze feedback and gather missing information to provide well-informed answers
• Support customers with complaints, returns, and refunds
• Actively shape and further develop customer support processes
• Work closely with other teams
• Continuously improve the customer experience and service

Kenntnisse

Customer service experience

German communication

English communication

Empathetic communication

Problem solving

Stress management

Flexible hours

Dining passion

Tools

Phone

WhatsApp

Email

Jobbeschreibung

• Serve as the primary point of contact for customers via phone, WhatsApp, and email
• Provide expert advice to customers and inspire them about FINE DINE
• Find fast and suitable solutions to customer inquiries
• Maintain an overview even when handling complex requests
• Analyze feedback and gather missing information to provide well-informed answers
• Support customers with complaints, returns, and refunds
• Actively shape and further develop customer support processes
• Work closely with other teams
• Continuously improve the customer experience and service

Requirements

• Initial experience in customer service, Customer Success, or a comparable role
• Excellent German skills, both written and spoken
• Good English skills, both written and spoken
• Clear, empathetic, and respectful communication, both in writing and by phone
• Solution-oriented mindset and pragmatic problem-solving skills
• Confident, friendly, and professional demeanor, even in stressful situations
• Willingness to work flexible hours within service hours
• Passion for exceptional dining, high-quality experiences, and first-class service

Core Competencies

Demonstrates expertise in customer service with a focus on effective communication in German and English, while maintaining a solution-oriented approach to enhance customer satisfaction and support processes.

Highest-signal resume keywords

• Customer Service Experience
• Fluent German Communication
• Fluent English Communication
• Problem-Solving Skills
• Empathetic Communication

ATS Optimization Keywords

Soft Skills

• Clear Communication
• Empathetic Demeanor
• Professionalism
• Solution-Oriented Mindset
• Stress Management

Industry Keywords

• Customer Success
• Customer Support
• Dining Experience
• High-Quality Service

Tools & Technologies

• Phone
• WhatsApp
• Email