German VIP Customer Service Advisor

Jobtailor; Deutschland; Remote; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support specialist to assist high-level clients via chat, email, and phone. You will help them navigate the self-serve advertising platform and related tools, delivering pre- and post-sales support for digital advertising products.

You will troubleshoot technical issues, communicate updates clearly, identify opportunities to improve ad performance, and gather client feedback to enhance user experience.

Qualifikationen

• Fluency in German (mandatory)
• Proficient English
• Strong communication, problem-solving, and interpersonal skills
• Basic technical proficiency and computer skills
• Ability to manage multiple tasks in a fast-paced environment
• Team player with a proactive and customer-oriented mindset
• Previous experience in customer support or digital marketing is valued but not required

Aufgaben

• Provide support to high-level clients via chat, email, and phone
• Assist customers with the self-serve advertising platform and related tools
• Deliver pre- and post-sales support for digital advertising products
• Troubleshoot and resolve technical issues, including bugs or delivery errors
• Communicate updates and resolutions to clients in a timely and professional manner
• Identify opportunities for customers to enhance their advertising performance
• Gather client feedback and share product insights to improve user experience
• Support high-value clients of leading global brands in the digital advertising space

Kenntnisse

German fluency

Proficient English

Communication skills

Problem solving

Interpersonal skills

Team player

Tools

Self-Serve Advertising Platform

Advertising products

Jobbeschreibung

• Provide support to high-level clients via chat, email, and phone


• Assist customers with the self-serve advertising platform and related tools


• Deliver pre- and post-sales support for digital advertising products


• Troubleshoot and resolve technical issues, including bugs or delivery errors


• Communicate updates and resolutions to clients in a timely and professional manner


• Identify opportunities for customers to enhance their advertising performance


• Gather client feedback and share product insights to improve user experience


• Support high-value clients of leading global brands in the digital advertising space

Requirements

• Fluency in German (mandatory)


• Proficient English


• Strong communication, problem-solving, and interpersonal skills


• Basic technical proficiency and computer skills


• Ability to manage multiple tasks in a fast-paced environment


• Team player with a proactive and customer-oriented mindset


• Previous experience in customer support or digital marketing is valued but not required

Core Competencies

Demonstrates fluency in German and proficient English, with strong communication and problem-solving skills to support high-level clients in digital advertising. Capable of managing multiple tasks in a fast-paced environment while providing exceptional customer service and technical support.

Highest-signal resume keywords

• Fluency In German


• Proficient English


• Customer Support Experience


• Digital Advertising Knowledge


• Technical Proficiency

Soft Skills

• Strong Communication Skills


• Problem-Solving Skills


• Interpersonal Skills


• Customer-Oriented Mindset


• Team Player

Industry Keywords

• Digital Advertising


• Client Support


• Technical Troubleshooting


• User Experience Improvement

Tools & Technologies

• Self-Serve Advertising Platform


• Digital Advertising Products