German / English Customer Support Agent

Jobtailor; Deutschland; Remote; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated customer service representative to support multinational electronics and e-commerce clients. You will handle inquiries via email, live chat, social media, and phone, and help resolve issues with empathy and professionalism.

You will join a large international team and participate in training to improve skills. Fluency in German (C1) and English (B2) is required, with a proactive mindset and a passion for customer satisfaction.

Qualifikationen

• German at an advanced level (C1 minimum).
• English at an intermediate level (B2 minimum).
• Interest in E-commerce, consumer electronics, and customer satisfaction.
• Openness to working with new technologies and products.
• Fast learner who takes initiative and excels at troubleshooting.
• Dedicated quiet workspace located within your residence.
• Stable internet connection with minimum speed requirements.

Aufgaben

• Provide customer service for multinational consumer electronics and e-commerce companies.
• Communicate with customers via email, live chat, social media, and phone.
• Troubleshoot customer issues calmly and provide assistance when needed.
• Participate in assisted training to develop and improve customer support skills.
• Work as part of a large international team.

Kenntnisse

German C1

English B2

Customer Service

Troubleshooting

Fast Learner

Initiative

Team Collaboration

Open to Tech

Tools

Windows 11+

MacOS 13+

Intel Core i5-8300H

Two-Factor Authentication

Jobbeschreibung

• Provide customer service for multinational consumer electronics and e-commerce companies
• Communicate with customers via email, live chat, social media, and phone
• Troubleshoot customer issues calmly and provide assistance when needed
• Participate in assisted training to develop and improve customer support skills
• Work as part of a large international team

Requirements

• German at an advanced level (C1 minimum)
• English at an intermediate level (B2 minimum)
• Interest in E-commerce, consumer electronics, and customer satisfaction
• Openness to working with new technologies and products
• Fast learner who takes initiative and excels at troubleshooting
• Dedicated quiet workspace located within your residence
• Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency <120ms internationally
• Minimum 8 GB RAM
• 64-bit Windows 11 or newer (excluding Windows S mode), or macOS 13 or newer
• Intel Core i5-8300H or better/similar
• Integrated graphics card
• Smartphone for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer

Core Competencies

Demonstrates advanced proficiency in German and intermediate proficiency in English, with a strong focus on customer service in the e-commerce and consumer electronics sectors. Capable of troubleshooting customer issues effectively while adapting to new technologies and maintaining high customer satisfaction.

Highest-signal resume keywords

• Advanced German (C1 Minimum)
• Intermediate English (B2 Minimum)
• Customer Service Experience
• E-commerce Knowledge
• Troubleshooting Skills

Hard Skills

• Customer Service
• Troubleshooting
• Fast Learning
• Initiative Taking

Soft Skills

• Calm Communication
• Team Collaboration
• Openness to New Technologies

Industry Keywords

• Consumer Electronics
• E-commerce
• Customer Satisfaction

Tools & Technologies

• 64-bit Windows 11 or Newer
• MacOS 13 or Newer
• Intel Core i5-8300H or Better
• Smartphone for Two-Factor Authentication