Customer Support Expert – Product Support

Jobtailor; Deutschland; Remote; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a proactive Customer Support Specialist fluent in German and English to handle requests, resolve issues in Zendesk, and participate in daily service catch-ups. You will collaborate with Customer Success, Product and Finance to improve services, manage orders and data, and contribute to Help Center articles and reports in a fast-paced digital B2B environment.

This full-time role offers growth with the company and requires clear communication by email, phone or

Qualifikationen

• Full written and spoken fluency in German and English.
• Professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or with complex products.
• Clear communication via email, phone, or video.

Aufgaben

• Handle customer and partner requests quickly, thoughtfully, and carefully.
• Resolve complex issues through Zendesk and occasional customer calls.
• Discuss challenging cases with teammates in daily service catch-ups.
• Collaborate with other GOhiring teams and partners.
• Manage orders and maintain customer data.
• Conduct analyses and prepare Help Center articles and reports.
• Participate in discussions with job boards and support campaign management.
• Identify opportunities for optimization and automation.
• Partner with Customer Success, Product, and Finance to improve products and services.

Kenntnisse

German fluency

English fluency

Jobbeschreibung

• Handle customer and partner requests quickly, thoughtfully, and carefully
• Resolve complex issues through Zendesk and occasional customer calls
• Discuss challenging cases with teammates in daily service catch-ups
• Collaborate with other GOhiring teams and partners
• Manage orders and maintain customer data
• Conduct analyses and prepare Help Center articles and reports
• Participate in discussions with job boards and support campaign management
• Identify opportunities for optimization and automation
• Partner with Customer Success, Product, and Finance to improve products and services

Requirements

• Full written and spoken fluency in German and English
• Professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products
• Clear communication via email, phone, or video
• Ability to stay organized in fast-paced situations
• Seeking a full-time role and willingness to grow with the company long term

Core Competencies

Demonstrates full fluency in German and English, with strong capabilities in customer service and support within a digital B2B environment. Excels in communication, organization, and collaboration to enhance customer experiences and optimize processes.