German-Speaking Customer Support Specialist

Jobtailor; Deutschland; Remote; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor seeks a German-speaking customer support specialist to assist customers in Germany via phone, email and chat. You will help with account management, billing and service-related enquiries while guiding users through the platform and features.

You will troubleshoot issues, deliver high-quality customer care, escalate complex cases when needed, and collect feedback to improve services. Fluency in German and English and a customer-focused mindset are essential.

Qualifikationen

• Fluent German and English (C2) required.
• Prior experience in customer support or call center environments is an advantage.
• Strong communication and interpersonal skills are essential.
• Excellent problem-solving abilities and attention to detail are required.
• Comfortable working with digital tools and technology.
• Positive, customer-focused mindset is necessary.
• Ability to perform well in a fast-paced environment.
• Availability for public holidays when scheduled is required.

Aufgaben

• Support German-speaking customers via phone, email and chat
• Assist with account management, billing and service-related enquiries
• Troubleshoot and resolve customer issues efficiently
• Provide guidance on products, services and platform features
• Deliver a high standard of customer care in every interaction
• Escalate complex cases to the appropriate teams when required
• Gather customer feedback and contribute to service improvements

Kenntnisse

Fluent German

Fluent English

Communication skills

Problem-solving abilities

Digital tools proficiency

Customer-focused mindset

Fast-paced environment

Availability for holidays

Customer support experience

Tools

Customer Support Software

Digital Tools

Jobbeschreibung

• Support German-speaking customers via phone, email and chat
• Assist with account management, billing and service-related enquiries
• Troubleshoot and resolve customer issues efficiently
• Provide guidance on products, services and platform features
• Deliver a high standard of customer care in every interaction
• Escalate complex cases to the appropriate teams when required
• Gather customer feedback and contribute to service improvements

Requirements

• Fluent German and English (minimum C2 level)
• Previous experience in customer support, customer service or contact centre environments is an advantage
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Comfortable working with digital tools and technology
• Positive, customer-focused mindset
• Ability to perform well in a fast-paced environment
• Availability required for public holidays when scheduled

Core Competencies

Demonstrates fluency in German and English, with strong communication and interpersonal skills to effectively support customers. Possesses excellent problem-solving abilities and a customer-focused mindset, ensuring high-quality service in a fast-paced environment.

Highest-signal resume keywords

• Fluent German
• Fluent English
• Customer Support Experience
• Problem-Solving Abilities
• Digital Tools Proficiency

Soft Skills

• Strong Communication Skills
• Interpersonal Skills
• Attention to Detail
• Positive Mindset
• Ability to Work in Fast-Paced Environment

Industry Keywords

• Customer Service
• Account Management
• Billing Enquiries
• Service Improvements
• Customer Feedback

Tools & Technologies

• Digital Tools
• Customer Support Software