Customer Support Agent, German / English

Jobtailor; Deutschland; Remote; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support specialist to assist multinational clients in electronics and e-commerce from a home office in Germany. You will be the first contact for customers and handle inquiries across email, live chat, social media, and phone.

The ideal candidate speaks German at C1 and English at B2, enjoys solving problems, and is eager to learn technologies. A quiet workspace and reliable internet are required, with Windows 11 or macOS and a smartphone for 2FA.

Qualifikationen

• German language at advanced level (C1) and English at intermediate (B2).
• Interest in e-commerce, consumer electronics, and customer satisfaction.
• Open to new technologies and products.
• Fast learner with initiative and strong troubleshooting skills.
• Quiet dedicated home workspace.
• Customer service experience is a plus but not required.
• Stable internet (>=15 Mbps up/down) and low latency.
• At least 8 GB RAM; Windows 11 64-bit or macOS 13+.
• Intel Core i5-8300H or equivalent; integrated graphics.
• Smartphone for 2FA with Android 10+/iOS 16+.

Aufgaben

• Support customers of multinational companies in consumer electronics and e-commerce.
• Serve as the first point of contact for customers.
• Communicate with customers via email, live chat, social media, and phone.
• Handle customer inquiries calmly and professionally.
• Analyze issues and assist customers in resolving them.
• Complete guided training and continue developing your skills.

Kenntnisse

Advanced German Proficiency (C1)

Intermediate English Proficiency (B2)

Customer Service Experience

Strong Troubleshooting Skills

E-Commerce Knowledge

Tools

Windows 11 (64-bit)

MacOS 13 or Later

Smartphone for 2FA (Android/iOS)

Jobbeschreibung

• • Support customers of multinational companies in the consumer electronics and e-commerce sectors.
• • Serve as the first point of contact for customers.
• • Communicate with customers via email, live chat, social media, and phone.
• • Handle customer inquiries calmly and professionally.
• • Analyze issues and assist customers in resolving them.
• • Complete guided training and continue developing your skills.

Requirements

• You speak German at an advanced level (at least C1) and English at an intermediate level (at least B2).
• You are interested in e-commerce, consumer electronics, and customer satisfaction.
• You are open to working with new technologies and products.
• You learn quickly, take initiative, and have strong troubleshooting skills.
• You have a dedicated, quiet workspace at home.
• Customer service experience is an advantage but not required.
• Internet speed of at least 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms.
• At least 8 GB of RAM.
• 64-bit version of Windows 11 or later (excluding Windows S mode) or macOS 13 or later.
• Intel Core i5-8300H or an equivalent or better processor.
• Integrated graphics.
• A smartphone for two-factor authentication running Android 10.0 or later or Apple iOS 16.0 or later.

Core Competencies

Demonstrates advanced proficiency in German and intermediate proficiency in English, with a strong focus on customer service in the e-commerce and consumer electronics sectors. Capable of troubleshooting and resolving customer inquiries effectively while adapting to new technologies.

Highest-signal resume keywords

• Advanced German Proficiency (C1)
• Intermediate English Proficiency (B2)
• Customer Service Experience
• Strong Troubleshooting Skills
• E-Commerce Knowledge

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Customer Inquiry Resolution
• Technical Support

Soft Skills

• Calm Communication
• Initiative
• Quick Learner

Industry Keywords

• Consumer Electronics
• E-Commerce
• Customer Satisfaction

Tools & Technologies

• Windows 11 (64-bit)
• MacOS 13 or Later
• Smartphone (Android 10.0 or Later, iOS 16.0 or Later)