German Customer Support - Remote from Greece

PlanetJobs; Berlin; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer support company in Berlin is looking for a dedicated Customer Support Representative. You will handle customer inquiries across various platforms, troubleshoot technical issues, and provide product recommendations. The ideal candidate is fluent in German and English, has a keen attention to detail, and possesses problem-solving skills. Competitive salary and relocation support are included.

Leistungen

Relocation support

Competitive monthly salary plus bonuses

Health care benefits

Full training provided

Opportunities for professional growth

Free online Greek language courses

Great working environment with relaxing break areas

Qualifikationen

• Fluent in German and English, with excellent communication skills.
• Attention to detail is crucial for this role.
• Experience in customer support or technical support is preferred.

Aufgaben

• Handle incoming customer calls, messages, and emails.
• Provide product information and assistance.
• Troubleshoot technical issues for customers.

Kenntnisse

Excellent writing and verbal communication skills in German and English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Ability to handle unexpected changes and customer concerns

Experience in customer support or technical support roles

Jobbeschreibung

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles is preferred.

What We Offer :

• Relocation support: Flights, accommodation, and housing assistance at no cost to you.
• Competitive monthly salary plus 2 additional salaries per year.
• Health care benefits and various discounts.
• Full training by certified instructors on products and customer service techniques.
• Opportunities for professional growth and development.
• Participation in special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills : Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : Years

Vacancy : 1