Front Desk Agent

Wyndham Hotels & Resorts, Inc.; Frankfurt; Presencial; EUR 29.000 - 36.000; Jornada completa

Descripción de la vacante

Wyndham Frankfurt Niederrad is seeking an energetic Receptionist / Front Office Assistant to welcome guests and deliver excellent service at our on-site hotel in Frankfurt. You will handle check-ins, inquiries, and guest needs, ensuring a smooth and memorable stay.

The role suits an entry-level candidate with strong communication skills, a team spirit, and comfort with hotel technology such as Opera Cloud. Hospitality experience is a plus, and flexibility with shifts is expected.

Formación

• Previous service experience
• Hospitality experience is an advantage but not essential
• Knowledge of Opera Cloud or similar PMS is a strong advantage
• Excellent communication and interpersonal skills

Responsabilidades

• Welcome guests at the front desk and manage check-ins/check-outs
• Assist guests with enquiries and provide accurate information
• Promote hotel services and local attractions
• Coordinate with other hotel departments to ensure a seamless guest experience

Conocimientos

Teamwork

Communication

Multitasking

Herramientas

Opera Cloud

Descripción del empleo

City: Frankfurt Career Level: Entry Level Type: Full-time Domain: Hotel Operations Presence: On site

Be the Smile That Starts Every Stay

Are you passionate about hospitality and creating memorable guest experiences?

Wyndham Frankfurt Niederrad is looking for a friendly, energetic, and service-focused Receptionist / Front Office Assistant to join our team.

As the face of the hotel, you will play a vital role in welcoming guests, delivering exceptional customer service, and ensuring every guest enjoys a seamless and memorable stay.

Whether you're checking in guests, assisting with enquiries, promoting h...

Experience needed

What We're Looking For

Skills & Experience

• Previous service experience
• Hospitality experience is an advantage but not essential
• Knowledge of Opera Cloud or similar Property Management Systems is a strong advantage.
• Excellent communication and interpersonal skills
• Attention to detail and organizational ability
• Comfortable using computer systems and technology
• Ability to multitask in a fast-paced environment
• Flexible approach to shifts, includ...

Skills

Required skills

• Teamwork

IT Software

• Opera Cloud

Values

• Accountability
• Integrity
• Fun
• Inclusive
• Caring
• Incentive plans

Languages

• German military_tech Advanced
• English military_tech Advanced

Recruitment process

Step 1

CV Screening

Step 2

First stage interview

Step 3

Hotel visit / final interview

This job posting is for a position at a hotel that is owned and operated by an independent franchisee.
Franchise Hotels are hotel properties operated by Wyndham Hotels & Resorts on behalf of a third-party owner who are the actual employer.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms, and conditions of employment, and have independent policies and procedures.
All decisions regarding employment with a franchisee are at the discretion of the franchisee, and not of Wyndham Hotels & Resorts.
If you apply for this position, you will be applying for a position with a hotel owned and operated by an independent franchisee, not by Wyndham Hotels & Resorts.