Reservations Agent

Wyndham Hotels & Resorts; Frankfurt; On-site; EUR 26,000 - 34,000; Full time

Job summary

Wyndham Frankfurt Niederrad is seeking a Reservations Agent to handle inquiries, bookings and cancellations while delivering exceptional guest service. You will input reservations into Opera Cloud, upsell amenities, resolve issues, and collaborate with hotel departments to ensure seamless guest experiences.

The role requires German and English proficiency, a customer-focused approach, and eligibility to work in Germany on a full-time basis. 1 year of hospitality reception experience is preferred.

Qualifications

• Business / hospitality management BA qualification is an advantage.
• Proficiency in Opera Cloud.
• 1 year of experience working as a receptionist or in a similar role.
• Language requirement: German and English (Written and verbal).
• Eligibility to work in Germany on a fulltime basis.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
• Confirm reservations and send booking confirmations to guests promptly.
• Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
• Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
• Monitor room availability and make recommendations to maximize occupancy and revenue.
• Prepare daily reports on reservations, cancellations, and no-shows.
• Maintain accurate records of guest interactions and transactions.
• Assist with administrative duties as assigned by the Reservations Manager.

Skills

German language proficiency

English language proficiency

Communication

Planning & organisation

Teamwork

Flexibility

Accountability

Driving results

Education

BA in Hospitality Management (advantage)

Tools

Opera Cloud

Job description

Wyndham Frankfurt Niederrad is looking for a Reservations Agent!

SUMMARY

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
• Confirm reservations and send booking confirmations to guests promptly.
• Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
• Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
• Monitor room availability and make recommendations to maximize occupancy and revenue.
• Prepare daily reports on reservations, cancellations, and no-shows.
• Maintain accurate records of guest interactions and transactions.
• Assist with administrative duties as assigned by the Reservations Manager.

KEY COMPETENCIES

Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

• Communication
• Planning & organisation
• Driving results
• Flexibility
• Accountability
• Teamwork

BACKGROUND

.

• Business / hospitality management BA qualification is an advantage.
• Proficiency in Opera Cloud.
• 1 years’ experience working as a receptionist or in a similar role.
• Language requirement: German and English (Written and verbal)
• Eligibility to work in Germany on a fulltime basis