Front Office Agent (m/w/d)

Gorgeous Smiling Hotels GmbH; Rosenheim; On-site; EUR 30,000 - 38,000; Full time

Job summary

Gorgeous Smiling Hotels GmbH in Rosenheim is seeking a Front Office Agent (m/f/d) to join their innovative team. Responsibilities include checking in/out guests, handling inquiries, and ensuring smooth communication between departments.

The ideal candidate will have training in the hotel industry and possess strong communication skills in German and English. Join us to contribute to an exciting work environment in one of Europe's most dynamic hotel chains.

Qualifications

• Completed training in the hotel industry or experience at reception.
• Enjoy working with guests from different nationalities.
• Very good knowledge of German and English.

Responsibilities

• Check-in and check-out of international guests.
• Answer questions, concerns, or complaints from guests.
• Prepare guest invoices and handle cash accounting.

Skills

Guest relations

Organizational skills

Multilingual communication

Education

Training in the hotel industry

Job description

Come to the Gorgeous Smiling Hotels!

Creative, future-oriented and full of energy - working with us means approaching every day with enthusiasm and being part of a success story.
Are you in?
Become part of one of the most innovative hotel companies in Europe!

39+ exciting, diverse hotels are waiting for you. Our portfolio includes hotels of the Brands: Holiday Inn, Holiday Inn Express and Voco by IHG, Hampton by Hilton, Super 8 by Wyndham Worldwide, as well as our own brands Rilano Hotels & Resorts, Arthotel ANA and elaya in Germany, Austria & Switzerland.

Gorgeous Moments, Smiling Faces - Become part of our team as a Front Office Agent (m/f/d)!

Your tasks

• Check-in and check-out of our international guests
• Answering all questions, concerns or complaints from our guests
• Processing reservations as well as telephone and written inquiries
• Preparation of guest invoices and cash accounting
• Working closely with other departments such as housekeeping to ensure that everything runs smoothly

You will inspire us with

• Ideally completed training in the hotel industry and/or initial experience at reception
• Enjoy working with guests and colleagues of different nationalities
• You are self-confident and keep a cool head even under stress
• Reliability, a sense of responsibility and organizational skills
• An independent and solution-oriented way of working
• Very good knowledge of German and English - any other language is an advantage
• your gorgeous smiling