Pretreatment Service Manager

Jobtailor; Deutschland; Remote; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a seasoned leader to manage and develop a team of Equipment Technicians across multiple locations. You will drive scheduling, field service performance, coaching, and customer relationship protection while aligning with HR and the Business Unit Manager.

This role requires strong people leadership, coaching, and a track record of improving safety, efficiency, and issue resolution. You will partner with Account Managers to optimize service delivery and maintain high customer

Qualifikationen

• 5+ years of experience in service operations or a related technical environment.
• At least 2 years in a people leadership role.
• Proven ability to coach performance and address issues before they escalate.
• Strong scheduling and dispatch management capabilities.
• Comfort handling difficult conversations with customers and stakeholders.

Aufgaben

• Lead and develop a team of Equipment Technicians.
• Run weekly team meetings, quarterly conversations, one-on-ones, coaching, recognition, and corrective action.
• Set expectations, performance standards, and escalation triggers; inspect results and address recurring patterns.
• Identify training needs and build technician development plans.
• Own staffing, onboarding, promotions, compensation recommendations, and terminations with HR.
• Oversee scheduling, workload, preventive maintenance planning, and emergency dispatch.
• Monitor utilization, capacity constraints, staffing, PTO, training, and on-call coverage.
• Ensure safety procedures, PPE usage, and stop-work compliance.
• Review completed work and track rework trends and corrective actions.
• Protect customer relationships by tracking at-risk accounts and proactive communication.
• Provide field intelligence and opportunities to Account Managers and support technical customer meetings.

Kenntnisse

Team Leadership

Scheduling and Dispatch Management

Performance Coaching

Customer Relationship Management

Safety Compliance

Jobbeschreibung

• Lead and develop a team of Equipment Technicians
• Run weekly team meetings, quarterly conversations, one-on-ones, coaching, recognition, and corrective action
• Set expectations, performance standards, and escalation triggers; inspect results and address recurring patterns
• Identify training needs and build technician development plans
• Own technician staffing and people decisions, including hiring, onboarding, promotions, compensation recommendations, succession planning, and terminations, in partnership with the Business Unit Manager and HR
• Oversee technician scheduling, workload, preventive maintenance planning, and emergency dispatch
• Monitor technician utilization, capacity constraints, staffing, PTO, training, and on-call coverage
• Ensure technicians have required parts, equipment, and information; remove bottlenecks and coordinate cross-training
• Ensure PMs, callouts, repairs, and projects are completed on time, to standard, and fully documented
• Review completed work, investigate root causes of repeat callbacks and failures, and track rework trends and corrective actions
• Protect customer relationships by tracking at-risk accounts and recurring issues and maintaining proactive communication
• Participate in difficult or high-value customer conversations
• Alert Account Managers and the Business Unit Manager to unhappy customers or at-risk accounts
• Provide field intelligence and qualified service, consumable, and capital equipment opportunities to Account Managers
• Provide technical input for quotes and support technical customer meetings
• Enforce safety procedures, PPE and safety equipment use, hazard identification, and stop-work requirements
• Ensure incident and near-miss documentation and compliance with safety requirements
• Oversee safe maintenance of company vehicles according to fleet standards

Requirements

• 5+ years of experience in service operations, field service, water treatment, industrial services, or a related technical environment, including at least 2 years in a people leadership role
• Strong scheduling and dispatch experience, with the ability to manage competing priorities and urgent callouts
• Track record of coaching performance, holding people accountable, and addressing problems before they escape into repeat issues
• Strong customer-facing skills and comfort handling difficult conversations directly and professionally
• Working knowledge of safety procedures and willingness to stop work when conditions are unsafe
• Technical aptitude to understand equipment issues, quotes, and scopes of work
• Experience supporting hiring, onboarding, and performance management, ideally in partnership with HR
• Comfort using data, work order history, and performance trends to drive decisions and continuous improvement
• Experience in a growing, multi-location, or family-owned business is a plus

Core Competencies

Demonstrates strong leadership in managing and developing a team of Equipment Technicians, with a focus on performance management, scheduling, and customer relationship protection. Proficient in safety compliance, technical aptitude, and data-driven decision-making to enhance service operations.

Highest-signal resume keywords

• Team Leadership
• Scheduling and Dispatch Management
• Performance Coaching
• Customer Relationship Management
• Safety Compliance

ATS Optimization Keywords

Hard Skills

• Service Operations
• Field Service Management
• Technical Aptitude
• Performance Management
• Preventive Maintenance Planning

Soft Skills

• Coaching
• Problem Solving
• Communication
• Accountability
• Customer-Facing Skills

Industry Keywords

• Water Treatment
• Industrial Services
• Multi-Location Business
• Safety Procedures
• Technical Environment