Field Service Engineer

Jobtailor; Deutschland; Hybrid; EUR 42.000 - 72.000; Vollzeit

Zusammenfassung

Essemtec seeks a Field Service Engineer to service and support their systems across North America, with on-site, remote, and hotline assistance. You will install, calibrate, maintain, troubleshoot, and upgrade systems while documenting activities in CRM/ERP and providing post-service follow-ups for customer satisfaction.

The role requires 2–4 years in electronics/manufacturing or robotics, an Associate's degree, travel readiness, and strong customer service and problem-solving skills.

Qualifikationen

• 2–4 years of experience in electronics manufacturing, robotics, PCB assembly, or related fields.
• Associate's degree or related field service experience of 2–4 years.
• Ability to read and interpret detailed documents, drawings, and specifications.
• Ability to work with test equipment and hand tools.
• Excellent customer service, problem-solving, decision-making, and analytical skills.
• Willingness to travel nationally and internationally approximately 70–80%.
• Proficiency with Microsoft Office Suite.
• OSHA knowledge and workplace safety awareness.

Aufgaben

• Service Essemtec systems across North America, on-site, remotely or via hotline.
• Install, commission, maintain, troubleshoot, repair, calibrate and upgrade systems.
• Document field activities in CRM/ERP systems and generate service reports.
• Collaborate with engineering teams to resolve issues and provide feedback.
• Conduct post-service follow-ups to maximize customer satisfaction.

Kenntnisse

Troubleshooting

System Installation

Calibration

Repair

Technical Documentation

Test Equipment Usage

Field Service Management

System Analysis

Inventory Management

Robotics Knowledge

Excellent Customer Service

Analytical Skills

Decision-Making

Organizational Skills

Solution-Oriented Mindset

Ausbildung

Associate's Degree in Related Field

Tools

CRM Software

ERP Systems

Microsoft Office Suite

Jobbeschreibung

• Service new and existing Essemtec systems across North America
• Provide technical and application services on-site, remotely, and via hotline
• Install, commission, maintain, troubleshoot, repair, calibrate, upgrade, and retrofit systems
• Support hardware and software products on-site and troubleshoot/error-analyze systems remotely
• Demonstrate system capabilities and provide customer training
• Analyze system operation
• Manage inventory, trip planning, expenses, service reports, and related administrative tasks
• Document field activities in CRM, ERP, or company applications
• Maintain protocols, manuals, and the service knowledge base
• Collaborate with engineering teams to resolve unique cases and provide product feedback
• Conduct post-service follow-ups to maximize customer satisfaction
• Escalate customer hurdles for action
• Represent Essemtec professionally
• Travel periodically to international headquarters for training and product/service orientation

Requirements

• 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields
• Associate's degree or related technical work experience of 2-4 years in field service
• Ability to understand and interpret detailed documents, drawings, and specifications
• Ability to work with test equipment and hand tools
• Excellent customer service, problem-solving, decision-making, and analytical skills
• Ability to work under pressure and time constraints and handle challenging and unexpected field situations
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Motivated, independent, solution-oriented, and organized way of working
• Basic knowledge of OSHA and workplace safety
• Willingness to travel nationally and internationally approximately 70%-80%

Core Competencies

Demonstrates expertise in servicing and supporting Essemtec systems, with strong capabilities in troubleshooting, customer training, and technical documentation. Proficient in managing field service operations, including inventory management and customer satisfaction follow-ups.

Highest-signal resume keywords

• Field Service Experience
• Electronics Manufacturing Knowledge
• Customer Service Skills
• Microsoft Office Proficiency
• Problem-Solving Ability

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• System Installation
• Calibration
• Repair
• Technical Documentation
• Test Equipment Usage
• Field Service Management
• System Analysis
• Inventory Management
• Robotics Knowledge

Soft Skills

• Excellent Customer Service
• Analytical Skills
• Decision-Making
• Organizational Skills
• Solution-Oriented Mindset

Certifications & Qualifications

• Associate's Degree in Related Field
• OSHA Knowledge

Industry Keywords

• Electronics Manufacturing
• PCB Assembly
• Robotics
• Field Service
• Workplace Safety

Tools & Technologies

• CRM Software
• ERP Systems
• Microsoft Office Suite