Field Service Technician II

Jobtailor; Deutschland; Remote; EUR 78.000 - 112.000; Vollzeit

Zusammenfassung

Alma Lasers is seeking a skilled Field Service Engineer to travel across the continental United States with an East Coast focus to repair and service medical laser equipment. You will perform preventative maintenance, diagnose issues, and complete calibration using specialized test equipment.

The role requires 4+ years in field service, an associate degree in electrical repair, and ability to read schematics. ISO 13485 knowledge is a plus; strong documentation and mentoring skills are expected.

Qualifikationen

• Associate degree or equivalent experience in electrical/electronic repair.
• 4+ years field service experience with medical instruments.
• Ability to read diagrams/schematics and perform board swaps.
• Experience with ISO 13485 preferred.

Aufgaben

• Travel to customer sites throughout the continental US, with East Coast focus, to repair Alma Lasers equipment.
• Perform scheduled preventive maintenance and Level 2 technical troubleshooting by phone.
• Diagnose and repair malfunctioning medical instruments; test and calibrate devices.
• Read diagrams and schematics for full board swaps; document repair actions.
• Provide Level 2 support to customers and internal teams; mentor others.
• Maintain repair paperwork and ensure safety policies compliance.
• Calibrate devices using power meters and test equipment; perform device calibration.
• Collaborate with Client Relations to resolve issues and improve docs.

Kenntnisse

Electrical Repair

Component Level Repair

Technical Troubleshooting

Device Calibration

Reading Diagrams and Schematics

Preventative Maintenance

Repair Documentation

Multimeter Usage

Oscilloscope Usage

Full Board Swaps

Ausbildung

Associate degree in Electrical or Electronic Repair

Tools

NetSuite

Salesforce

MS Office

Excel

Visio

PowerPoint

Outlook

Jobbeschreibung

• Travel to customer sites throughout the continental United States, with an East Coast focus, to repair Alma Lasers equipment
• Complete scheduled preventative maintenance
• Provide Level 2 technical troubleshooting to customers by phone
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Collaborate with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed

Requirements

• Associate degree in electrical or electronic repair, or equivalent experience
• 4+ years of Field Service experience
• Experience with component level repair, preferred
• Knowledgeable of ISO 13485 certification, preferred
• Positive attitude and approach to the job responsibilities and the Alma team
• Ability to read diagrams and schematics
• Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
• NetSuite and Salesforce experience, preferred
• Excellent organizational skills
• Ability to multitask
• Documentation showing eligibility to work in the United States will be required
• Ability to travel 75–90% as needed
• Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl; frequently lift/move up to 25 pounds and occasionally up to 70 pounds
• Required vision abilities include close, distance, color, peripheral, and depth perception, plus ability to adjust focus

Core Competencies

Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on preventative maintenance and technical troubleshooting. Proficient in using diagnostic tools and maintaining detailed repair documentation while ensuring compliance with safety and health policies.

Highest-signal resume keywords

• Field Service Experience
• Level 2 Technical Troubleshooting
• Electrical Repair Skills
• ISO 13485 Knowledge
• Microsoft Applications Proficiency

Hard Skills

• Electrical Repair
• Component Level Repair
• Technical Troubleshooting
• Device Calibration
• Reading Diagrams and Schematics
• Preventative MaintenanceRepair Documentation
• Multimeter Usage
• Oscilloscope Usage
• Full Board Swaps

Soft Skills

• Excellent Organizational Skills
• Positive Attitude
• Ability to Multitask
• Mentoring Skills
• Collaboration

Certifications & Qualifications

• Associate Degree in Electrical or Electronic Repair
• ISO 13485 Certification

Industry Keywords

• Field Service
• Medical Instruments
• Preventative Maintenance
• Technical Support
• Repair Documentation
• Client Relations
• Safety and Health Policies

Tools & Technologies

• Multimeter
• Oscilloscope
• Power Meters
• NetSuite
• Salesforce
• MS Office
• Excel
• Visio
• PowerPoint
• Outlook