Field Specialist, IGT

Jobtailor; Deutschland; Remote; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a Field Service Engineer specialized in medical technology to perform repairs, installations, and remote service across regions. You will analyze faults, ensure safety, train staff, and document activities in accordance with Philips quality standards, while supporting regulatory compliance and on-call duties.

The role requires extensive travel (>70%), weekend work, and a proactive approach to customer satisfaction, with strong IT, networking, and radiation

Qualifikationen

• Field service experience in medical technology required
• Knowledge of radiology environment and radiation protection preferred
• Strong communication and escalation management skills
• Ability to train colleagues during installations and maintenance

Aufgaben

• Perform repairs and installations, including remote care and field change orders
• Analyze faults across systems considering clinical, technical, and commercial aspects
• Ensure customer satisfaction through professional communication and proactive escalation
• Provide technical training during installations
• Coordinate small projects like relocations and upgrades
• Independently resolve IT and network issues
• Support Sales and Project Management with technical questions
• Document all activities per quality standards
• Report safety deficiencies and comply with processes
• Act as a Medical Devices Advisor under MPG Section 31
• Communicate with regulatory authorities as needed

Kenntnisse

Field service

Medical tech knowledge

IT and networking

Customer management

Radiology expertise

Ausbildung

Medical Devices Advisor Certification

Tools

MS Office

Jobbeschreibung

• Independently perform repairs and installations, including remote repairs and Field Change Orders
• Analyze faults across systems and identify solutions while considering clinical, technical, and commercial aspects
• Ensure customer satisfaction through professional communication, proactive escalation management, collaboration with internal and external partners, and guidance for colleagues
• Provide technical training during installations
• Coordinate small projects, such as relocations and upgrades
• Independently resolve IT and network issues
• Support Sales and Project Management with technical questions
• Provide relevant information and support customers as part of maintenance activities
• Fully document all activities in accordance with Philips quality standards
• Report safety-related deficiencies and comply with relevant processes
• Act as a Medical Devices Advisor in accordance with Section 31 of the German Medical Devices Act (MPG)
• Communicate with regulatory authorities, such as regional medical associations

Requirements

• Field service experience, relevant knowledge of medical technology, and basic medical knowledge
• Excellent internal and external communication skills, a confident manner, reliability, and professional commitment
• Customer management skills, assertiveness, and professional escalation management
• Cross-functional collaboration and strong teamwork skills
• High flexibility, willingness to travel extensively and work across regions (>70%), including weekend work and 24/7 on-call availability
• Sound IT and networking knowledge
• Good MS Office skills and strong documentation abilities
• Experience in a radiology environment and expertise in radiation protection

Core Competencies

Demonstrates expertise in medical technology and field service operations, with a strong focus on customer satisfaction, technical training, and compliance with regulatory standards. Proficient in IT and networking, with the ability to manage projects and collaborate effectively across teams.

Highest-signal resume keywords

• Field Service Experience
• Medical Technology Knowledge
• IT And Networking Knowledge
• Customer Management Skills
• Radiology Environment Expertise

Hard Skills

• Fault Analysis
• Remote Repairs
• Technical Training
• Project Coordination
• Documentation Abilities
• Field Change Orders
• Safety Reporting
• Escalation Management
• Radiation Protection Expertise
• Clinical Knowledge

Soft Skills

• Excellent Communication Skills
• Professional Commitment
• Assertiveness
• Teamwork Skills
• High Flexibility

Certifications & Qualifications

• Medical Devices Advisor Certification

Industry Keywords

• German Medical Devices Act
• Regulatory Compliance
• Customer Satisfaction
• Maintenance Activities
• Cross-Functional Collaboration

Tools & Technologies

• MS Office