ERP Support Specialist (m / f / d)

Redcare Pharmacy; Deutschland; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading pharmacy in Germany is seeking an ERP Support Specialist to provide technical support for multiple ERP systems. Responsibilities include monitoring systems, resolving batch job errors, and collaborating with teams. Ideal candidates will have a degree in a technical field and 3+ years of experience in ERP support. This full-time role offers benefits such as remote workspace allowance and professional development opportunities.

Leistungen

Remote workspace allowance

Reimbursed travel costs

Membership at Urban Sports Club

Mental health support

Training opportunities

Qualifikationen

• At least 3 years of experience in ERP support or system administration.
• Familiarity with message queues, JSON, and XML.
• Fluency in English; German is a plus.

Aufgaben

• Handle technical support requests across AX 2009 and D365.
• Monitor batch job errors and alerts.
• Collaborate with internal stakeholders for data flow.

Kenntnisse

Analytical skills

Communication

Collaboration

System reliability

Ausbildung

Degree in Computer Science or related field

Tools

Jira

Confluence

Jobbeschreibung

About the Role

We are seeking a hands-on ERP Support Specialist (m / f / d) to join our team. The role involves providing first and second-level support across multiple ERP systems, including Microsoft Dynamics AX 2009 and D365.

Your main responsibilities will include monitoring, analyzing, and resolving technical support issues, primarily related to batch processes and system notifications managed via our shared inbox in Front. This position is ideal for someone with a technical background who enjoys structured support work and collaboration with various teams.

Responsibilities:

• Handle technical support requests and incidents across AX 2009 and D365.
• Monitor and respond to batch job errors and alerts via the Front app, ensuring timely resolution or escalation.
• Proactively check measurement data for interfaces and services.
• Investigate root causes related to functionality or configuration issues with internal teams or external partners.
• Collaborate closely with internal stakeholders to ensure reliable data flows and integrations.
• Perform validation tests on business processes after fixes are implemented.
• Maintain clear status tracking of open issues and coordinate progress with responsible teams.

Qualifications:

• Degree in Computer Science, Information Technology, Engineering, or a related technical field.
• At least 3 years of experience in ERP support, technical operations, or system administration.
• General understanding or hands-on experience with ERP systems (any platform).
• Strong analytical skills with attention to detail and a focus on system reliability.
• Familiarity with message queues, JSON, and XML for analyzing data exchanges and errors.
• Experience working with Jira and Confluence (or similar tools).
• Excellent communication skills and a collaborative, solution-oriented attitude.
• Fluency in English; German language skills are a plus.

Additional Information:

• Benefits include:
• Remote workspace allowance of 50,000 to set up your home office.
• Reimbursed travel costs for occasional office visits (anchor days).
• Membership at Urban Sports Club for a wide range of sports activities.
• Access to professional mental health support from psychologists at nilo, free and anonymous.
• Support for personal development through various training opportunities.

Employment Type: Full-time

Key Skills: Internal Control, Accounting & Finance, Biotechnology, Credit, Corporate Risk Management, Corrosion

Experience: 3+ years

Vacancy: 1