Customer Success Manager

Jobtailor; Deutschland; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Net Driven is seeking a Customer Success Manager to be the primary liaison with our clients, delivering exceptional service by phone, email, and web meetings while guiding strategic account growth.

You will uncover customers’ goals, propose marketing solutions, lead quarterly business reviews, and build durable relationships across remote and hybrid work environments, using tools like Salesforce and Power BI to drive satisfaction and retention.

Qualifikationen

• An Associate's degree in Business Administration or related field is required.
• Professional experience in a consultative, account management, and/or customer retention role is preferred.
• Experience in digital advertising, marketing, agency, or media sales is preferred; call-center experience a plus.
• Demonstrate public speaking and presentation ability; excellent verbal and written communication skills are required.
• Superior relationship-building skills are essential.
• Detail oriented, punctual and professional; self-starter who works well independently, on a team, and under deadline pressure.
• Workspace that allows you to hold business meetings without interruptions; proficient in Microsoft Office.
• Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment with video conferencing and collaboration tools.

Aufgaben

• The Customer Success Manager is the primary contact between Net Driven and customers, delivering top-tier service via phone, email, and web meetings.
• Uncovers each customer's goals and proactively recommends marketing solutions to retain and grow partnerships.
• Lead quarterly business reviews with your portfolio of customers.
• Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues and resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of products and services, and refer qualified sales opportunities to the Sales Team.
• Retain your book of business by identifying at-risk customers and taking proactive actions to save them.
• Contribute to positive CSAT/NPS scores through best-class service and ongoing process improvement.
• Maintain internal processes and seek to improve tasks to meet company goals.
• Become an expert on and use tools like Salesforce, Power BI, Jiminny, and Vonage to manage relationships and performance.

Kenntnisse

CRM

Consultative Sales

Salesforce Proficiency

Verbal & Written Communication

Digital Advertising Knowledge

Ausbildung

Associates Degree In Business Administration

Tools

Salesforce

Power BI

Jiminny

Vonage

Video Conferencing Tools

Jobbeschreibung

• The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings.
• Uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven.
• Help independent auto service and tire businesses thrive in a competitive market space.
• Consistently lead quarterly business reviews with your portfolio of customers.
• Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
• Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
• Contribute and support positive customer satisfaction scores by providing best‑class service (CSAT/NPS).
• Maintain and uphold all internal processes and procedures.
• Proactively seek to improve tasks and meet company goals.
• Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

Requirements

• An Associates Degree in Business Administration or related field, required.
• Professional experience specifically in a consultative, account management, and/or customer retention role, preferred.
• Experience in digital advertising, marketing, agency, or media sales preferred; call‑center experience a plus.
• Demonstrate public speaking and presentation ability. Excellent verbal and written communication skills, required.
• Superior relationship‑building skills.
• Detail oriented, punctual and professional.
• Self‑starter who works well independently, on a team, and under deadline pressure.
• A workspace that allows you to hold business meetings without interruptions.
• Proficient in Microsoft Office products, required. Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on‑camera presence.

Core Competencies

Demonstrates expertise in customer relationship management and consultative sales, utilizing tools like Salesforce and Power BI to enhance customer satisfaction and retention. Strong communication and presentation skills are essential for building relationships and addressing customer needs effectively.

Highest‑signal resume keywords

• Customer Relationship Management
• Consultative Sales Experience
• Salesforce Proficiency
• Excellent Verbal And Written Communication
• Digital Advertising Knowledge

ATS Optimization Keywords

Hard Skills

• Customer Retention
• Account Management
• Digital Advertising
• Marketing Solutions
• Business Reviews
• Data Analysis
• Microsoft Office Proficiency
• Presentation Skills
• Problem Solving
• Detail Oriented

Soft Skills

• Relationship Building
• Self‑Starter
• Professionalism
• Team Collaboration
• Time Management

Certifications & Qualifications

• Associates Degree In Business Administration

Industry Keywords

• Customer Success
• Consultative Role
• Media Sales
• Call‑Center Experience
• Customer Satisfaction Scores

Tools & Technologies

• Salesforce
• Power BI
• Jiminny
• Vonage
• Video Conferencing Tools