E-commerce & B2B Customer Success Specialist

Cross Border Recruitment; Düsseldorf; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading sports manufacturer based in Düsseldorf is seeking an E-commerce & B2B Customer Success Specialist to drive online sales and B2B engagement. The successful candidate will have over 3 years of e-commerce experience, strong skills in digital marketing, and be fluent in English. This is a hybrid role with a monthly salary range of 3,000-3,500 euros, depending on experience.

Leistungen

Travel expenses covered

8% holiday allowance

Qualifikationen

• 3+ years of experience in e-commerce or digital sales operations.
• Hands-on experience with e-commerce platforms, ideally Amazon.
• Strong understanding of promotions and digital marketing principles.

Aufgaben

• Build annual and monthly revenue goals and KPIs.
• Plan and manage promotions such as seasonal sales and exclusive bundles.
• Explore new EC platforms and lead their implementation.

Kenntnisse

E-commerce experience

Digital sales operations

Strong understanding of promotions

Comfortable with Excel

Fluent in English

Tools

Google Analytics

E-commerce platforms

Jobbeschreibung

Overview

A Japanese sports manufacturer is seeking an E-commerce & B2B Customer Success Specialist to lead and support the growth of its international online sales and B2B customer engagement in Europe.

This is a multifaceted role where you'll design and drive e-commerce strategies, launch innovative sales initiatives, and optimize B2B operations through smart system implementation. You’ll be joining a company passionate about the ocean and outdoor life, with a growing international presence and a dynamic, collaborative work culture. If you thrive at the intersection of digital innovation, customer success, and strategic planning, we’d love to hear from you.

ELIGIBLE APPLICANTS:

• Eligible visa: Permanent residence, Spouse, Partner
• NOT eligible: Student visa, Requiring visa sponsorship

WORK TYPE: Hybrid working may be available depending on the situation

VISA SUPPORT: No

TYPE: Starts from 1 year fixed term contract, but the aim is long-term employment

WORKING HOURS: 40 hours per week

SALARY: 3,000-3,500 euros per month, + 8% holiday allowance, depending on experience

START: ASAP

LOCATION: Amsterdam (Office-based)

ALLOWANCE: Travel expenses covered

Main Responsibilities

1. Sales & Strategy Planning
   1. Build annual and monthly revenue goals and KPIs
   2. Develop channel- and product-specific sales strategies
   3. Define customer segmentation and key selling points
   4. Set pricing strategies aligned with inventory and margin goals
2. Promotions & Campaigns
   1. Plan and manage promotions such as seasonal sales, coupons, and exclusive bundles
   2. Coordinate campaign participation and negotiations with e-commerce platforms
   3. Direct the production of marketing assets such as landing pages and banners
   4. Collaborate on cross-channel promotions via social media, email marketing, and digital ads
3. New Channel Development
   1. Explore new EC platforms and lead their implementation
4. B2B Sales System Implementation
   1. Streamline sales operations for B2B clients such as corporate accounts and distributors
   2. Select and implement new systems with EC x sales hybrid operations in mind
   3. Visualize internal workflows and integrate tools (ERP, CRM, etc.)
   4. Lead requirement gathering and project coordination with internal teams and external partners

Ideal Candidate

1. 3+ years of experience in e-commerce or digital sales operations
2. Hands-on experience with e-commerce platforms (experience with Amazon is highly valued)
3. Strong understanding of promotions and digital marketing principles
4. Comfortable with Excel, Google Analytics, and EC back-end tools
5. Fluent in English (mandatory); other European languages are a plus
6. Strategic thinker with a flexible, proactive, and collaborative approach

All applicants must have the right to work in the Netherlands as visa support is not available.

For LinkedIn

When contacting us, please include the job reference number (Ref : MF46458) at the top of your message.