DCX / Customer Digital Solutions Lead EMEA (m/f/d)

Linde; Pullach im Isartal; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global industrial gases company is seeking an experienced Digital Customer Journey Manager to develop and execute the EMEA Digital Roadmap. The ideal candidate will have 7-10 years of experience in customer experience, particularly in E-Commerce, and a strong background in project management. This role offers opportunities for personal and professional development, attractive benefits, and a hybrid work model.

Leistungen

30 vacation days

Flexible working hours

Employer-funded long-term care insurance

Health offerings

Corporate benefits

Qualifikationen

• 7-10 years of experience in customer experience (E-Commerce).
• Experience with multi-geographical digital programs.
• Understanding of EMEA customer digital solutions.

Aufgaben

• Develop and align Digital Customer Journeys.
• Create and execute EMEA Digital Roadmap.
• Partner with cross-functional teams for digital initiatives.

Kenntnisse

Project Management

Customer Experience

Agile Methodologies

E-Commerce Knowledge

Market Intelligence

Digital Strategy

Fluent English

Ausbildung

Bachelor’s degree in Business, Marketing, or Digital Innovation

Jobbeschreibung

What you will enjoy doing

• In this role you develop and align Digital Customer Journeys with EMEA RBUs
• You will create and execute the EMEA Digital Roadmap, identifying new digital products, enhancing existing customer platforms (portals, e-commerce) and identifying opportunities to accelerate sales growth, retention, and loyalty through optimized digital channels and tools
• You will define the vision and strategy for market intelligence, establish tools and processes for gathering insights, and integrate these into lead generation and digital plans
• Furthermore, you will partner closely with cross-functional RBU Business Management, sales and marketing, finance and operations teams to increase lead generation, customer acquisition, and loyalty through digital initiatives
• You will, collaborate with regional businesses to set and measure KPIs for growth and productivity through digital channels

What makes you great

• You hold a Bachelor’s degree in Business, Marketing, Digital Innovation or a related field - an advanced degree is a plus
• You bring 7-10 years of experience in customer experience (E-Commerce) and delivering associated digital programmes
• Agile Project Management experience (Design Thinking); Experience with more traditional Project Management Methodologies (six sigma) is an advantage
• You have a proven track record of leading and delivering multi-geographical (country / BU / RBU) digital programs according to expected ROI
• Understanding of our EMEA customer digital solutions E-commerce and Site-Core, amongst others, is required for this role - preferably also an understanding of wider market customer digital solutions for Manufacturing B2B
• You have a strong knowledge of best practices in customer experience and customer service, including experience in customer journey mapping and customer needs analysis
• Familiarity with market intelligence processes and systems is a plus.
• You are fluent in English in both written and spoken communication and ideally speak another European language

Why you will love working with us

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

The company serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications including production of clean hydrogen and carbon capture systems critical to the energy transition, life-saving medical oxygen and high-purity & specialty gases for electronics. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

Linde employees learn and abide the Linde Code of Ethics and Code of Conduct by demonstrating honesty, integrity, professionalism in all communications, actions, and decisions.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

In addition to an attractive compensation package, we offer you many social benefits, such as

• Attractive performance-based remuneration package
• 30 vacation days
• A 39-hour work week
• Flexible working hours including a flextime account
• Hybrid mobile working within the scope of applicable collective regulations
• Attractive company pension scheme (Linde Pension Plan)
• Employer-funded long-term care insurance ("CareFlex")
• Modern company restaurant (including vegetarian and vegan dishes) & a Coffee Point on campus
• Diverse personal and professional development opportunities
• Support in all life situations through company counseling services
• Health offerings (bike leasing & corporate fitness programs)
• Corporate benefits (employee discounts and offers)
• Direct S-Bahn connection and parking slots with electric charging stations
• Bike parking facilities (repair options, showers & changing rooms)
• Networking events such as Cultural Coffee, Social Team Day, Kaleidoscope, Linde-Wiesn, Summer and Winter festivals
• Opportunity for international experience as part of the Linde Short-Term Assignment Program (Global Immersion Program)

…and much more!

Note : Benefits may vary depending on the position.