- Facilitate workshops to understand client requirements and business processes
- Gather, analyse and document functional and technical requirements
- Support future-state process design and solution recommendations
- Advise clients on Dayforce best practice and industry standards
- Identify opportunities for process improvement and optimisation
- Configure Dayforce solutions based on agreed business requirements
- Support implementation, enhancement and optimisation projects
- Review solution designs and validate proposed configurations
- Assist with reporting, data validation and reconciliation activities
- Support integration, migration and testing activities where required
- Translate client requirements into scalable, sustainable solutions
- Support parallel testing and User Acceptance Testing (UAT)
- Create and execute test scenarios and scripts
- Identify, document and support resolution of system defects
- Assist with deployment, cutover and go-live activities
- Support post-go-live hypercare and client adoption activities
- Build trusted relationships with client stakeholders
- Provide guidance and support throughout project lifecycles
- Manage stakeholder expectations and communicate progress effectively
- Support change management and user adoption initiatives
- Contribute to internal knowledge sharing and capability development
- Support creation of reusable assets, templates and best practices
- Participate in internal development initiatives and training programmes
- Stay up to date with Dayforce product developments and industry trends
- Support continuous improvement across the wider Dayforce practice
Requirements
- Demonstrable experience working with Dayforce, either as an end user, system administrator, implementation consultant or support consultant
- Experience supporting one or more Dayforce modules, including Payroll, Workforce Management (WFM), Core HR, Benefits
- Strong understanding of HR, Payroll and/or Workforce Management processes and ability to translate business requirements into system solutions
- Experience supporting system implementations, enhancements, optimisation projects or business transformation initiatives
- Knowledge of system configuration, testing, data validation and issue resolution activities
- Strong analytical skills with ability to investigate issues, identify root causes and recommend practical solutions
- Experience working directly with business stakeholders, subject matter experts and end users
- Strong communication and presentation skills, with ability to explain technical and non-technical concepts clearly
- Ability to facilitate workshops, gather requirements and challenge existing processes constructively
- Experience building trusted relationships with clients and internal stakeholders
- Comfortable working within client-facing project environments and managing multiple priorities simultaneously
- Ability to work independently whilst contributing positively to wider project and practice teams
- Ability to travel to client site as and when needed
- Dayforce certification(s) desirable
- APA and CPA qualified desirable
- Experience working with North American clients desirable
- Knowledge of Canadian and US Payroll processes and legislation desirable
- Experience supporting Workforce Management, Payroll or Core HR projects desirable
Core Competencies
Demonstrates expertise in Dayforce configuration, implementation, and optimization, with a strong understanding of HR, Payroll, and Workforce Management processes. Capable of facilitating workshops, gathering requirements, and building trusted relationships with clients and stakeholders.
Highest-signal resume keywords
- Dayforce Configuration
- HR Process Understanding
- System Implementation Support
- Analytical Skills
- Communication Skills
ATS Optimization Keywords
Hard Skills
- Dayforce
- System Configuration
- Data Validation
- Testing
- Issue Resolution
- Payroll Management
- Workforce Management
- Core HR
- Business Process Optimization
- User Acceptance Testing (UAT)
Soft Skills
- Stakeholder Management
- Relationship Building
- Facilitation
- Independent Work
- Team Collaboration
Certifications & Qualifications
- Dayforce Certification
- APA Qualification
- CPA Qualification
Industry Keywords
- Payroll Processes
- Workforce Management Processes
- Canadian Payroll Legislation
- US Payroll Legislation
- Business Transformation Initiatives