Customer Support Specialist (German)

Cross Border Talents; Köln; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Welcome bonus of 3000 euro

Meal allowance of 7.23 euro per day

Transport allowance of 20 euro per month

Health insurance from day one

Relocation support up to 400 euro

Affordable accommodation in shared apartment

Job summary

A leading e-commerce support company is seeking Customer Service Specialists to provide high-quality support in German. Located in Lisbon, candidates must possess C2 level German and B2 level English, along with strong communication skills. This role involves on-site work and offers generous relocation support, health insurance, and a welcoming bonus.

Qualifications

• Fluent in German (C2) and English (B2).
• Ability to work on-site in Lisbon.
• Strong communication and problem-solving skills.
• Great communication skills and a can-do attitude

Responsibilities

• Provide customer support in German via phone, chat, and email.
• Troubleshoot issues and provide solutions.
• Ensure customer satisfaction.
• Making sure every customer walks away happy because youre that good!

Skills

German at C2 level

English at B2 level

Great communication skills

Job description

Lisbon, Portugal | Full-Time | On-site

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? Were on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e-commerce support team right in the heart of this vibrant city.

Your mission, should you choose to accept it :

Work on-site with rotating shifts, delivering top-notch support to German-speaking customers in a fast-paced, exciting e-commerce world.

Your schedule :

• Monday to Sunday
• 07 : 00 -23 : 00 (rotating shifts, so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey, maybe one day 24 / 7 shifts but well keep you posted!

What's in it for you?

• A welcome bonus of 3000 euro (hello, extra cash!)
• Meal allowance of 7.23 euro per day because good food = good mood
• Transport allowance of 20 euro per month to keep you moving
• Health insurance from day one (small monthly contribution, then it's free after 6 months we've got you covered!)
• Relocation support: Flight reimbursement up to 400 euro after 6 months because your journey matters!
• Accommodation in a shared apartment for up to 12 months only 280 euro / month with all bills included (deducted directly from your salary) so you can settle in stress-free.

What you'll be doing :

• Providing awesome customer support in German via phone, chat, and email
• Handling every question with professionalism and a dash of empathy
• Troubleshooting like a pro and solving problems fast
• Making sure every customer walks away happy because youre that good!

What we're looking for :

• German at C2 level
• English at B2 level
• Ready and able to work on-site in Lisbon
• Great communication skills and a lets get it done attitude

If youre ready to dive into the fast-paced world of e-commerce and live your best life in Lisbon, hit apply now your next great adventure is waiting!