Customer Support Specialist (German)

Cross Border Talents; Berlin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Welcome bonus of 3000 euro

Meal allowance of 7.23 euro per day

Transport allowance of 20 euro per month

Health insurance from day one

Flight reimbursement up to 400 euro

Accommodation in shared apartment for 280 euro/month

Job summary

Cross Border Talents is seeking motivated Customer Service Specialists to provide exceptional support in German while enjoying the vibrant atmosphere of Lisbon. This full-time, on-site role offers a dynamic work environment and a variety of tasks that ensure every customer has a great experience.

The ideal candidate will possess strong German and English language skills, be ready to tackle challenges, and embrace a fast-paced e-commerce setting. Comprehensive relocation support and various perks are included with this exciting opportunity.

Qualifications

• C2 level proficiency in German is required.
• B2 level proficiency in English is required.
• Great communication skills and a proactive attitude are essential.

Responsibilities

• Provide customer support in German via phone, chat, and email.
• Troubleshoot customer issues effectively.
• Ensure customer satisfaction through excellent service.

Skills

German at C2 level

English at B2 level

Great communication skills

Problem-solving

Job description

Lisbon, Portugal | Full-Time | On-site

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? Were on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e-commerce support team right in the heart of this vibrant city.

Your mission, should you choose to accept it:
Work on-site with rotating shifts, delivering top-notch support to German-speaking customers in a fast-paced, exciting e-commerce world.

Your schedule:

• Monday to Sunday
• 07:00 - 23:00 (rotating shifts, so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey, maybe one day 24/7 shifts but well keep you posted!

What's in it for you?

• A welcome bonus of 3000 euro (hello, extra cash!)
• Meal allowance of 7.23 euro per day because good food = good mood
• Transport allowance of 20 euro per month to keep you moving
• Health insurance from day one (small monthly contribution, then its free after 6 months we've got you covered!)
• Relocation support:
  • Flight reimbursement up to 400 euro after 6 months because your journey matters!
  • Accommodation in a shared apartment for up to 12 months only 280 euro/month with all bills included (deducted directly from your salary) so you can settle in stress-free.

What you'll be doing:

• Providing awesome customer support in German via phone, chat, and email
• Handling every question with professionalism and a dash of empathy
• Troubleshooting like a pro and solving problems fast
• Making sure every customer walks away happy because youre that good!

What we're looking for:

• German at C2 level
• English at B2 level
• Ready and able to work on-site in Lisbon
• Great communication skills and a lets get it done attitude

If youre ready to dive into the fast-paced world of e-commerce and live your best life in Lisbon, hit apply now your next great adventure is waiting