Customer Support Freelance | Spanish-speaking

Luna Socks; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading e-commerce startup based in Berlin is seeking a remote Customer Support team member proficient in Spanish to assist Spanish and Latam customers. Responsibilities include responding to queries, resolving issues, managing orders, and advocating the brand values. Candidates should have strong communication skills and prior experience in customer service. Availability to work over weekends (~40 hours/week) is required.

Qualifikationen

• Must be proficient in Spanish and fluent in English.
• Prior experience in customer service is preferred.
• Strong communication and problem‑solving skills.

Aufgaben

• Respond to Customer Queries via email and social media platforms in Spanish.
• Handle complaints, process refunds, and manage exchanges.
• Track orders and ensure customer satisfaction post-purchase.
• Represent the company's values and ensure a positive brand image.

Kenntnisse

Proficiency in Spanish

Fluency in English

Strong communication skills

Problem-solving skills

Jobbeschreibung

Luna Socks is an e-commerce startup that sells custom pet socks, allowing customers to upload images of their pets to have them printed on high-quality socks. As the leading brand in our sector in Europe, we are expanding into new markets, including Latam. We are looking for a new remote customer support team member who is native in Spanish and answers questions from our Spanish and Latam customers on weekends.

Tasks

• Respond to Customer Queries : Provide timely and professional assistance via email and social media platforms in Spanish.
• Resolve Issues : Handle complaints, process refunds, manage exchanges, and elevate complex cases to the appropriate team.
• Order Management : Track orders, answer questions about delivery, and ensure customer satisfaction post-purchase.
• Brand Advocacy : Represent the company's values and ensure a positive brand image in every interaction.

Requirements

• Must be proficient in Spanish and fluent in English.
• Prior experience in customer service is preferred.
• Strong communication and problem‑solving skills.
• Availability to work over the week (~40hrs).