> Customer Success & Operations Manager (m/f/d)

Moovster; München; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Flexible work location

Moovster Mobility Budget

JobRad Employee Benefit

Attractive compensation package

Job summary

A sustainable mobility company in Munich is seeking a Customer Success & Operations Manager to enhance customer satisfaction and improve operations. This role requires fluency in German and English, strong organizational skills, and proficiency in Excel. You'll consult customers, support operations, and communicate product requirements to improve service. Join a motivated, diverse team dedicated to creating outstanding customer experiences. This full-time position offers a flexible work environment and an attractive compensation package.

Qualifications

• Fluent in both German and English, written and spoken.
• Highly organized with the ability to manage large amounts of data.
• Willing to take ownership and responsible for high-quality outcomes.

Responsibilities

• Consult customers via help center email and phone.
• Support customers throughout the service process.
• Communicate partner needs to improve customer service.

Skills

Fluent in German

Fluent in English

Organizational skills

Problem-solving

Analytical thinking

Proficiency in Excel

SQL knowledge

Job description

Customer Success & Operations Manager (m/f/d)

Join to apply for the Customer Success & Operations Manager (m/f/d) role at Moovster

Join our movement and vision for cities without traffic jams, less CO2 and therefore better air and quality of life for everyone by creating a new mobility experience to support a sustainable lifestyle!

You love to make our B2B and B2C Customers happy?

You are an organized and efficient team player, eager to be responsible for administrative duties and driving our customer success experience.

To be a successful Customer Success & Operations Manager, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willing and able to understand and optimize operations processes.

Responsibilities

• You will consult customers via our help center email and, if needed, via phone
• You will support our customers in the whole process of our services
• You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges
• You will be the voice of the customer and transfer customer requirements and potential issues to the product team to help improve the Moovster product daily
• You will play an active part in finding ways to continuously improve our customer satisfaction score
• You will set up, run, maintain and proactively improve our daily, weekly and monthly operations of our services
• Maintain the full overview of ongoing operational topics concerning our products and services
• Ensure our high data quality requirements are always met by supervising our automated processes (you will be the human in the loop), and proactively come up with ideas for improvement
• Take part in internal product testing and ensure the contents of our products stay fresh and engaging as our products evolve
• Set up and edit new and existing customers on our platform
• Improve internal documentation regarding operations and customer support processes; invent new processes as new products and features are introduced

Requirements

• Fluent in German (both written and spoken)
• Fluent in English (both written and spoken)
• You are a highly organized person with the ability to maintain an overview of large amounts of data
• You are willing to take ownership and proactively responsibility of topics, and you are never satisfied with low-quality outcome
• You are an analytical thinker and problem-solver who embraces both simple and complex challenges
• Proficiency in Excel is a must
• Experience with searching in databases and writing simple SQL is a plus
• Full-time, starting as soon as possible

Benefits

• An experienced, highly motivated and fun team to learn and grow with
• Flexible work location: from office, home, or elsewhere to support work-life balance
• Moovster Mobility Budget
• JobRad Employee Benefit
• Attractive compensation package

Our team

We are a highly motivated multicultural team with a passion for technology, mobility and a modern, sustainable lifestyle. We don’t hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers and we want to grow as a team with one focus: Creating an outstanding customer experience – and we can’t wait having you on board! Join the Moovster movement!

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity makes us better.

Seniorities & Employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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