Customer Success Officer (m/f/d)

MHC Mobility GmbH; Gyhum, Bockel; On-site; USD 46,441 - 63,857; Full time

Benefits offered by this job

Attractive commission model

Pension plan

30 days' leave

Bicycle leasing via JobRad

Regular team events

Job summary

MHC Mobility GmbH is seeking a full-time Customer Success Officer based at our headquarters in Gyhum/Bockel. You will be the central point of contact for our business customers, providing support throughout their entire customer lifecycle to ensure high satisfaction.

Your role includes onboarding, maintaining CRM data, coordinating vehicle returns, and optimizing customer journeys. We offer a commission model, 30 days of leave, and professional development opportunities.

Qualifications

• Completed commercial training or a degree focused on customer management, business administration or mobility.
• Initial experience in customer success or customer care—ideally in the mobility, automotive or logistics sector.
• Very good written and spoken German.

Responsibilities

• Support and advise business customers throughout the customer lifecycle.
• Maintain customer profiles in the CRM system and ensure data accuracy.
• Ensure customer satisfaction through proactive communication and fast problem-solving.
• Coordinate vehicle handovers and returns with sales and service teams.
• Optimize the customer journey and contribute ideas for service improvement.

Skills

Customer orientation

Communication skills

Organizational skills

Problem-solving

Education

Degree in customer management, business administration or mobility

Tools

CRM systems

Office applications

Job description

As a Customer Success Officer, you are the central point of contact for our business customers and support them throughout the entire customer lifecycle. You ensure that our customers are satisfied. With proactive support, finding solutions quickly and a deep understanding of their mobility needs.

This position is based at our company headquarters in Gyhum/ Bockel and is full-time (40 hours) and permanent.

These tasks await you:

• As a Customer Success Officer, you support and advise our business customers along the entire customer lifecycle – from onboarding and ongoing support to contract renewal
• You create new customer profiles in our CRM system, maintain existing data and ensure that all customer‑relevant information is up‑to‑date and available at all times
• You ensure above‑average customer satisfaction through proactive communication, regular check‑ins and fast, solution‑oriented processing of customer concerns
• You coordinate vehicle handovers and returns in close cooperation with sales, scheduling and the service teams in our Mobility Centers
• You actively work on optimizing our customer journey and internal processes and contribute your own ideas to improve service quality

We offer you:

• We offer an attractive commission model as well as an allowance for capital‑forming benefits and a pension plan.
• A motivated and committed team that lives an open and appreciative corporate culture.
• 30 days’ rest leave plus special leave for special occasions and comprehensive health promotion.
• A structured induction and individual training opportunities for your personal and professional development.
• Bicycle leasing via JobRad and regular team events.

That’s what we’re going for:

• Completed commercial training or a degree, ideally with a focus on customer management, business administration or mobility
• Initial experience in customer success, customer care or customer service – ideally in the mobility, automotive or logistics sector
• Strong customer orientation, strong communication skills and the ability to act quickly and in a solution-oriented manner, even with complex issues
• Organizational skills and an independent, structured way of working with an eye for detail
• Very good written and spoken German and confident handling of CRM systems and common Office applications