Customer Success Manager (m/f/d) – Existing Customer Development

Framence GmbH; Bensheim; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Remote work options

Regular training and development opportunities

Free drinks and discounted lunch

Office in Bensheim with collaborative,

Free drinks and discounted lunch

Job summary

A dynamic software company in Bensheim is seeking a Customer Success Manager (m/f/d) to enhance existing customer development. The role involves supporting customers post-project, identifying new project opportunities, and effectively communicating with stakeholders. Candidates should have a strong technical mindset, excellent German communication skills, and a structured working approach. Enjoy the flexibility of remote work and a friendly office culture.

Qualifications

• Strong technical mindset and interest in software and IT-related topics.
• Excellent German speaking skills is a must.
• Structured, independent way of working and entrepreneurial attitude.
• Excellent communication skills and genuine interest in working with customers
• Sales mindset with strong service orientation
• Ability to translate complex requirements into actionable recommendations
• Structured, independent work with entrepreneurial attitude
• Confident, professional manner and strong negotiation skills

Responsibilities

• Support customers after project completion and ensure stakeholder satisfaction.
• Identify new project ideas and feed insights back to management.
• Contribute customer feedback and recommendations to ongoing development.
• Report to management and contribute feedback for ongoing customer relationships and software solutions
• Collaborate with team and management to foster trust and teamwork

Skills

Technical mindset

Excellent communication skills

Sales mindset

Negotiation skills

Ability to translate complex requirements

Structured work

Negotiation skills

Entrepreneurial attitude

Education

Degree or vocational training in Business Informatics, Computer Science, Engineering, IT Systems Management

Job description

<3>Customer Success Manager (m/f/d) – Existing Customer Development

Full time

Step up to the challenge as Customer Success Manager (m/f/d)

As a Customer Success Manager (m/f/d), you support our customers after the successful completion of their project. You proactively stay in touch with them, discuss how our solutions are used in their day-to-day operations, and ensure that all stakeholders are satisfied. With your technical mindset, you understand both our software solutions and your customers’ processes and are able to connect the two in a meaningful way.

Based on these conversations, you identify new project ideas and opportunities for further development within our existing customer base. You feed these insights back to the colleagues responsible in a structured manner and support them with relevant information. In this role, you report directly to management and actively contribute customer feedback, opportunities, and clear recommendations to the ongoing development of our customer relationships and software solutions.

You can always rely on the support of our entire team and management, as collaboration, trust, and teamwork at eye level are part of our culture across all levels.

Join our motivated and successful team!

Apply now if you have

• A strong technical mindset and interest in software and IT-related topics
• A degree or vocational training in Business Informatics, Computer Science, Engineering, IT Systems Management, or a comparable qualification – or relevant hands‑on experience
• Excellent German speaking skills is a must
• Excellent communication skills and a genuine interest in working with customers
• A sales mindset combined with a strong service orientation
• The ability to understand complex requirements and translate them into clear, actionable recommendations
• A structured, independent way of working and an entrepreneurial attitude
• A confident, professional manner and strong negotiation skills

Why you’ll love working with us

• Choose your preferred working hours
• Enjoy the flexibility of remote work – onboarding on site
• Benefit from our flat organizational structure for quick and efficient decision‑making
• Develop your own ideas and make them a reality in our supportive work environment
• Experience a positive and welcoming office culture that fosters collaboration
• Expand your skills through regular training and development opportunities
• Free hot and cold drinks, discounted lunch in various restaurants, and an office with a maximum of two people for concentrated work in Bensheim

Don’t let lack of experience hold you back. If you believe you’re the right fit for the job, we encourage you to apply.
We’ll work together to determine if this opportunity is the perfect match for you. So why wait? Let’s turn your passion into your profession!