(Senior) Customer Success Manager - German Speaking

Wunder Mobility; Hamburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

25 days of vacation

Workation opportunities

Growth opportunities

Zusammenfassung

A leading SaaS company in Hamburg is seeking a (Senior) Customer Success Manager to manage customer relationships and drive onboarding in the German-speaking markets. The ideal candidate has over 5 years' experience in B2B SaaS, demonstrating a track record in enterprise account management. This role involves collaborating with cross-functional teams and representing customer needs internally. The company offers hybrid/remote flexibility, 25 vacation days, and opportunities for growth into leadership or technical roles.

Qualifikationen

• 5+ years of experience in Customer Success or Account Management.
• Track record managing enterprise accounts with measurable outcomes.
• Strong understanding of SaaS metrics.

Aufgaben

• Manage customer relationships and support growth.
• Drive customer onboarding and platform adoption.
• Develop success plans and track outcomes for each customer.

Kenntnisse

B2B SaaS experience

Enterprise account management

Communication skills

Stakeholder management

Problem-solving mindset

Jobbeschreibung

(Senior) Customer Success Manager – German Speaking

Join to apply for the (Senior) Customer Success Manager – German Speaking role at Wunder Mobility

Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day.

Why Join Us

We’ve raised more than €100M over the last decade and are now profitable and focused. For our Customer Success team, this means joining a stable, growing company where your work directly influences how millions of people move in cities worldwide.

The Role

You’ll own relationships with some of our most important customers, guiding them from onboarding through growth and renewal. Your role is both strategic and hands‑on: you’ll align customer goals with our product roadmap, manage escalations, and act as the customer’s advocate within Wunder Mobility. You’ll collaborate closely with Product & Engineering, Sales, and Finance to deliver a world‑class customer experience and maximize the value our clients get from our software.

What You’ll Do

• Act as the main point of contact for our enterprise and growth accounts in German‑speaking markets (and others).
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Take full end‑to‑end ownership of customer tickets, escalations, and daily operations.
• Proactively identify expansion opportunities and partner with Sales on upsell/cross‑sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Mentor junior Customer Success Managers and help shape best practices.

What You Bring

• 5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem‑solving mindset with high ownership.

What You’ll Get

• A stable, international career in a profitable and growing SaaS company.
• Direct impact: your work influences how millions of people move in cities worldwide.
• Hybrid/remote flexibility (depending on location).
• 25 days of vacation + workation opportunities.
• A high‑trust, senior team where decisions are made quickly and your impact is visible.
• Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role.

Send us your CV and, if you’d like, include a short note on why this role excites you and why you’re the best fit for the role.