Customer Success Manager (m/f/x)

Eye Security; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading cybersecurity firm in Berlin is seeking an experienced Customer Success Manager to take ownership of a strategic customer portfolio. You will enhance client relationships, advocate for customer needs, and drive growth through tailored success strategies. The ideal candidate has at least 5 years in customer-facing roles and is fluent in German and English. This role offers remote-friendly perks and a mission-driven environment.

Leistungen

Generous time-off policy

Remote-friendly culture

Quarterly meetups

Qualifikationen

• Minimum 5 years experience in Customer Success or Account Management.
• Strong track record in driving customer satisfaction and retention.
• Tech-savvy with background in SaaS or cybersecurity preferred.

Aufgaben

• Build and maintain strong customer relationships.
• Identify upsell and cross-sell opportunities.
• Advocate for customers and provide feedback to product teams.
• Collaborate with internal teams to enhance customer experience.
• Use data to drive customer engagement strategies.

Kenntnisse

Customer Success Management

Account Management

Fluent in German

Fluent in English

Analytical Skills

Tools

HubSpot

Salesforce

Jobbeschreibung

About Eye Security

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally.

We combine cutting-edge technology with hands‑on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise‑grade cybersecurity accessible to every business, not just the big players.

At Eye, you’ll work on international projects, solving real‑world challenges and helping to build a safer digital future for our clients.

About this role

As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long‑term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.

You’ll work cross‑functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.

What You’ll Do

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Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long‑term retention.

Spot opportunities & drive growth: Identify upsell and cross‑sell opportunities by understanding customer needs and uncovering additional value.

Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.

Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.

Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

What You Bring

• You have at least 5 years of experience in Customer Success, Account Management, or a similar customer‑facing role, with a strong track record of driving satisfaction, retention, and growth.
• You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
• You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
• You bring a customer‑obsessed mindset, always looking to understand their challenges and help them unlock long‑term value.
• You’re tech‑savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.

What We Offer

• A meaningful mission: protect organizations across Europe from real‑world cyber threats.
• Work with top‑tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
• Full ownership of a strategic function in a high‑growth cybersecurity scale‑up.
• A remote‑friendly culture with quarterly meetups and annual company retreats (in Spain, Portugal, Italy…).
• Weekly lunches (NL) and Thursday socials to stay connected.
• A generous time‑off policy, including wellbeing and volunteering days.

Ready to take ownership, bring ideas to life, and inspire others?
We’d love to hear from you. Apply now and become part of our mission at Eye Security.