Customer Success Manager (m/f/d) B2B SaaS / IAM

Nexis GmbH; Regensburg; Ibrido; EUR 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Nexis GmbH in Regensburg is seeking a Customer Success professional to support customers after go-live, ensuring they realize the Nexis Platform's value and ROI.

You will drive adoption, develop account plans, and collaborate with Sales, Professional Services and Pre-Sales to renew contracts and grow revenue across Europe.

Competenze

• 1–3 years in customer success, consulting or account management for B2B software.
• IAM/IT security knowledge helps engaging with IAM architects.
• Independent, systematic and solution-oriented; set clear priorities and drive topics to results.
• Commercial mindset with ability to discuss value and revenue potential.
• Fluent German and English; willing to travel within Europe.

Mansioni

• Support existing customers after go-live, advise as a trusted partner, and ensure value realization.
• Measure adoption of licensed modules, identify untapped potential, and implement quick wins.
• Conduct regular business reviews, develop account plans and track progress.
• Identify upsell and cross-sell opportunities; hand over qualified opportunities to Sales.
• Prepare renewals, identify churn risks, and implement countermeasures with relevant teams; develop success stories.

Conoscenze

Customer success

IAM/GRC expertise

Drive

Commercial mindset

Communication & mobility

Descrizione del lavoro

Your Responsibilities

• Customer support & value: You support existing customers after go-live, advise them as a trusted partner and ensure they realize the value of the Nexis Platform.


• Adoption & potential: You measure and increase the use of licensed modules, identify untapped potential and implement tangible quick wins with customers.


• Business reviews & account plans: You conduct regular business reviews with key customers, develop account plans and make progress visible.


• Customer development: You identify upsell and cross-sell opportunities, develop suitable scenarios and hand qualified opportunities over to Sales.


• Renewals, retention & references: You prepare renewals, identify churn risks early and implement countermeasures with Professional Services, Sales and Pre-Sales. You also win reference customers and develop success stories.

Your Profile

• Customer success experience: You have 1-3 years of experience in customer success, consulting or account management for B2B software.


• IAM/GRC expertise: Your technical understanding of IAM, identity governance or IT security enables you to engage with IAM architects as a peer; for the GRC focus, you may instead bring expertise in GRC, ISMS or compliance.


• Drive: You work independently, systematically and solution-oriented, set clear priorities and proactively drive topics through to results.


• Commercial mindset: You recognize where customer value and revenue potential meet and are confident in commercial conversations.


• Communication & mobility: You communicate confidently with specialist teams and decision-makers, speak fluent German and English and are willing to travel within Europe.

Your Benefits