Senior Customer Success Manager (m/f/d)

Infotree Global Solutions; München; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Infotree Global Solutions is seeking a Senior Customer Success Manager to join its Customer Success organization across the DACH region. You will manage a portfolio of large enterprise customers, drive adoption, value realization, and long-term success in a hybrid or remote setup within Germany.

You will collaborate with cross-functional teams, identify renewal risks, and translate customer needs into practical solutions.

Qualifications

• Experience in Customer Success or related field with large enterprise clients.
• Experience with SaaS or digital environments.
• Business-fluent English; German preferred.

Responsibilities

• Manage a portfolio of 10–15 large enterprise customers across the DACH and Central Europe region.
• Build strong, long-term relationships with key customer stakeholders.
• Proactively engage with customers to understand their needs, challenges, and business priorities.
• Drive customer adoption and help customers realize measurable business value.
• Identify customer risks, including renewal risks, and proactively develop solutions and action plans.
• Coordinate closely with internal teams to address customer needs and deliver the right solutions.
• Act as a central point of contact and ensure strong communication across different teams.
• Use customer and business insights to identify areas for improved adoption and value.
• Support customers with digital transformation initiatives and relevant technology use cases.
• Represent the voice of the customer internally and share feedback, use cases, and customer needs.
• Contribute to Customer Success best practices and continuous improvement.

Skills

Customer Success

Strategic Account Management

Enterprise Account Management

SaaS

Stakeholder management

Communication skills

Presentation skills

Cross-functional collaboration

English fluency

German language

Job description

For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.

In this role, you will manage a portfolio of large enterprise customers and help them achieve strong adoption, business value, and long-term success. You will work closely with customers and internal teams, proactively identify risks and customer needs, and coordinate different stakeholders to deliver the right solutions and customer outcomes.

Location: Munich or Hamburg, Germany (Hybrid or remote within Germany)
Employment Type: Full-time (38 hours per week)
Contract Type: 12-month fixed-term contract

Your Responsibilities:

• Manage a portfolio of approximately 10–15 large enterprise customers across the DACH and Central Europe region
• Build strong, long-term relationships with key customer stakeholders
• Proactively engage with customers to understand their needs, challenges, and business priorities
• Drive customer adoption and help customers realize measurable business value
• Identify customer risks, including renewal risks, and proactively develop solutions and action plans
• Coordinate closely with internal teams to address customer needs and deliver the right solutions
• Act as a central point of contact and ensure strong communication across different teams
• Use customer and business insights to identify areas for improved adoption and value
• Support customers with digital transformation initiatives and relevant technology use cases
• Represent the voice of the customer internally and share feedback, use cases, and customer needs
• Contribute to Customer Success best practices and continuous improvement

Your Profile:

• Experience in Customer Success, Strategic Account Management, Enterprise Account Management, Consulting, or a related field
• Experience working with large enterprise customers, ideally within a technology, SaaS, software, or digital environment
• Strong experience managing customer relationships and coordinating multiple stakeholders
• Ability to understand customer needs and translate them into practical solutions and business outcomes
• Strong communication, consulting, presentation, and relationship-building skills
• Ability to work effectively across multiple internal teams and manage different priorities
• Proactive mindset with a strong focus on customer adoption, value, and long-term success
• Experience working with senior stakeholders is a plus; C-level experience is not required
• Good understanding of enterprise technology and SaaS environments; deep technical expertise is not required
• Business-fluent English is required
• German is preferred; French is an additional advantage
• Willingness to travel approximately 30%, mainly within Germany