Customer Success Manager, DACH & North of Europe

Didomi; Berlin; Hybrid; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology firm in Berlin is looking for a Customer Success Manager to manage a portfolio of small to medium-sized clients, focusing on growth and relationship management. The ideal candidate has 2-3 years of experience in Customer Success or Account Management within a SaaS company. Proficiency in English and German is required. This role offers the flexibility of hybrid work arrangements while also necessitating travel for client meetings.

Qualifikationen

• Minimum 2-3 years of experience in CSM or Account Management in a SaaS company.
• Excellent spoken and written communication skills in English and German.
• Knowledge of Adtech or a legal background is a plus.

Aufgaben

• Manage a portfolio of ~250 small to medium-sized clients in the DACH region.
• Drive growth through upselling.
• Prevent and minimize churn.
• Maintain a high NPS by developing strong customer relationships.
• Contribute product feedback to technical teams.

Kenntnisse

Experience in CSM/Account Management

Proficiency in English

Proficiency in German

Communication skills

Knowledge of Adtech

Additional language skills

Jobbeschreibung

We are seeking a Customer Success Manager to oversee and lead a large portfolio of small to medium-sized customers with a high potential for growth. In this role, you will join a diverse team of 7 CSMs in ensuring the proper usage of the Didomi platform and growing our relationships with our trusted customers. This role can be done in-person from our offices in Paris, Lille or Berlin, or remotely from the EU. You will be expected to travel regularly to meet your customers in person.

Key Responsibilities

• Develop and nurture a portfolio of ~250 small to medium-sized clients in the DACH region and North of Europe
• Be a real growth driver through upselling
• Prevent and minimise churn
• Maintain a high NPS
• Develop strong relationships with users and decision makers on a daily basis
• Manage commercial conversations with your portfolio of existing customers and ensure renewals and upsell opportunities
• Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
• Create and write product and industry-related content to best serve your customers (guides, articles ..)
• Gather customer testimonial & feedback in an intelligent way

Qualifications

• Successful experience in CSM/Account Management in at least one SaaS company for a minimum of 2-3 years
• Excellent proficiency in English and German
• You have very good spoken and written communication skills
• Knowledge of Adtech or a legal background is a plus
• Any other language is a plus

Recruitment Process

• HR screen with our Talent Acquisition Expert (15min)
• ITW with our VP growth accounts (45 min)
• Case study preparation and presentation with our VP growth accounts and one team member (45-60 min)
• Final ITW with our CRO (30 min)
• Offer!

Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.