Customer Success Manager

MICHELIN Connected Fleet; Stuttgart; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fleet management company in Stuttgart is seeking a Customer Success Manager to cultivate relationships and oversee customer accounts. The role involves supporting pre-sales, managing pilots, and providing insights for solution usage. The ideal candidate will have a university degree, fluency in German and English, and over 3 years of relevant experience. This position offers a flexible work environment, attractive remuneration, a company car, and extensive development opportunities to support work-life balance.

Leistungen

Flexible working

Attractive remuneration with variable components

Company car incl. private use

30 days holidays

Career development opportunities

Qualifikationen

• 3+ years experience in a similar role.
• Experience in the services industry, ideally technology-focused.
• Ability to understand customer needs and add value.

Aufgaben

• Support pre-sales activity to define solutions based on customer needs.
• Manage customer pilots and ensure a successful kickoff.
• Provide training and insights for best usage of the solution.

Kenntnisse

Fluent/Native German

Fluent English

Customer relationship management

Ausbildung

University degree

Jobbeschreibung

Role: Customer Success Manager

Location: Stuttgart, Baden-Württemberg region

Hybrid: 2-3 days on the field

Contract: Permanent

ABOUT OUR COMPANY

At MICHELIN Connected Fleet, a division of the Michelin Group, leaders in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth and competitive mobility tech industry. Today we work with 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering on average 3 new markets a year. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT

Michelin Connected Fleet is looking for a dynamic and motivated Customer Success Manager professional who can build outstanding relationships with our customers in Germany. The Customer Success Manager professional will have the responsibility to run pilots with potential customers, identifying their pain-points and solving these with our solutions. The CSM professional will also be responsible for managing a number of live customer accounts, ensuring that customers extract as much value from the solutions as possible.

What would your role look like

Pre-sales activity

Support pre-sales activity to define the solution that fits the customer's needs best.

As such, analyse customer needs, compatibility checks, and salesforce validation.

Support the sales team presenting details / functionalities and benefits of the system.

Customer Pilots

Define the objective, scope and success criteria of pilots, alongside the customer.

Perform the kickoff meeting with the customer and main stakeholders.

Manage the pilot with regular customer contact, advancing through the pilot methodology, focusing on closing the deal.

Perform training for the customer and drivers based on the pilot objectives.

Present the results of the pilot to the customer.

After sales

Continuous targeting of need improvement and opportunities.

Provide good practices of usage of the solution between customers and proactively provide insights on features adoption.

Solve customers problems of the usage of the solution.

Retention of the customer on any sign of dissatisfaction.

Work in close cooperation with colleagues from other cross functional teams to leverage skills and seek buy in where appropriate to maximise sales success

To be successful you will likely have

• Live in the Stuttgart, Baden-Württemberg region and willingness to travel on business 2-3 per week and occasionally stay overnight in the area and the region.
• University degree
• Fluent/Native German
• Fluent English
• +3 years experience working in a similar role
• Experience working in services industry (ideally technology focused), knowing how important it is to understand customer needs and add value

What we offer

• Full term employment
• Flexible working
• Attractive remuneration with variable components
• Company car incl. private use
• 30 days holidays to recharge your batteries A wide range of career and further development opportunities, e.g. through internal training courses and seminars
• A well-structured onboarding process and individual training

Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.