Customer Success Manager

Geotab; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology company in Berlin is seeking a Customer Success Manager to oversee the customer lifecycle for SMB clients. The ideal candidate will manage onboarding, training, and proactive account renewals. Strong analytical abilities and fluency in both English and German are essential. Join a diverse team focused on leveraging technology for customer success while enjoying flexible work arrangements and excellent benefits.

Leistungen

Flex working arrangements

Home office reimbursement program

Subsidized fitness membership

Electric vehicle purchase incentive program

Public transportation reimbursement

Qualifikationen

• Experience navigating contract negotiations and renewals.
• Fluent in English and German.
• Methodical record-keeping in CRM systems.

Aufgaben

• Own the customer lifecycle and drive outcomes.
• Lead onboarding and training of new customers.
• Monitor customer health and mitigate churn risks.

Kenntnisse

Proactive communication

Analytical skills

Customer-centric attitude

Time management

Ausbildung

Business degree

Experience in Customer Success

Tools

CRM tools (e.g., Salesforce)

Jobbeschreibung

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out ourblog and follow us @InsideGeotab onInstagram . Join ourtalent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Manager who will drive measurable outcomes for our SMB customers by owning the end-to-end lifecycle, ensuring high product adoption, and maximizing net revenue retention through value-based engagement. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Customer Success Manager, your key area of responsibility will be managing a dedicated portfolio of accounts as your own book of business, from structured onboarding to proactive renewals. You will validate customer business goals to build actionable success plans, monitor health indicators to mitigate churn, and identify growth opportunities to expand Geotab’s footprint. You will need to work closely with the Sales, Product, and Support teams, as well as collaborate with international colleagues to deliver a consistent, scalable customer experience.

To be successful in this role you will be a proactive, customer-centric communicator with a "can-do" mindset and the ability to conduct strategic, value-led conversations with SMB stakeholders. In addition, the successful candidate will have strong analytical skills to interpret usage data, experience navigating commercial motions like contract negotiations, and a methodical approach to managing a high volume of accounts in a fast-paced SaaS or IoT environment.

How you'll make an impact:

• Own the customer lifecycle for an assigned portfolio of accounts, ensuring a consistent, value-driven experience from onboarding through renewal and expansion.
• Deeply understand customer objectives by validating and documenting key business goals, defining success criteria, and building actionable success plans to achieve those outcomes.
• Lead onboarding, education, and enablement of new customers by delivering structured implementation, training, and best-practice guidance that drive rapid adoption and accelerate time-to-value, platform proficiency, and ongoing value realization.
• Build and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, becoming a strategic partner in their business.
• Conduct proactive, value-led customer engagements (e.g., success reviews, health checks) to drive adoption, retention, and account growth.
• Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to reduce risk and improve retention.
• Identify, qualify, and influence growth opportunities (upsell, cross-sell, referrals) in partnership with the Sales team.
• Own and proactively manage the renewals pipeline, identifying risks, driving renewal strategies, and securing timely renewals.
• Respond to and resolve customer inquiries and escalations related to product, contractual, and operational topics, coordinating internal resources as needed.
• Forecast, track, and report on key customer metrics, including health, product adoption, retention, NPS/CSAT, and recurring revenue.
• Act as the voice of the customer internally, providing structured feedback and insights to Product, Sales, Support, and Operations to influence roadmap and process improvements.
• Support local teams with contractual topics, strategic customer communications, and project-based initiatives.
• Collaborate effectively with global and cross-functional teams to deliver a consistent, high-quality customer experience and scalable success motions.
• Maintain accurate, up-to-date account records and activities in CRM and CS platforms to ensure visibility and coordination across teams.
• Leverage data and AI for product usage, customer health scores, and analytics to prioritize outreach, refine success plans, and drive adoption.
• Contribute to the continuous improvement of Customer Success playbooks, processes, and tooling based on frontline learnings.
  

What you'll bring to this role:

• Business degree and/or relevant experience in Customer Success and/or Account Management, ideally with a proven track record of customer retention and growth (mandatory).
• General understanding of IoT/telematics products and solutions; experience in B2B SaaS is a strong advantage.
• Fluent written and verbal communication in English and German (mandatory).
• Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell in partnership with Sales; good understanding of contracts and pricing impact on profitability.
• Strong analytical skills with the ability to interpret customer data, health metrics, and usage patterns to drive decisions and priorities.
• Experience working with CRM and CS tools (e.g., SAP, Salesforce, Gainsight) is an advantage (not mandatory).
• Methodical, conscientious approach to documentation and maintaining accurate records in CRM/CS systems.
• Excellent time management, organizational, and prioritization skills, with the ability to manage a portfolio of accounts in a dynamic, fast-paced environment (mandatory).
• Structured, proactive “can‑do” mindset for managing open matters and tasks in a demanding environment.
• Strong collaboration skills and the ability to work effectively with cross-functional and international teams.
• Growth mindset with a strong willingness to learn, openness to feedback, and ability to self-reflect to improve performance.
• Customer-centric attitude and a passion for building long-term, value-based customer relationships.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Electric vehicle purchase incentive program
Public transportation reimbursement Employer pension contributions
Subsidized fitness membership
Co-pay tuition reimbursement

How we work:

At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [e-mail]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to learn more about what happens with your personal data.

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