Computer User Support Specialist

HirePrime; Baden-Württemberg; On-site; EUR 26,000 - 38,000; Full time

Job summary

HirePrime in Germany is seeking a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and customers.

You will walk users through solutions remotely, document tickets, escalate when needed, and stay up-to-date on the software and systems used, ensuring clear communication with non-technical users.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.

Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Skills

Technical troubleshooting

Remote support

Ticket documentation

Communication

Customer-facing support

Job description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Requirements

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users