Customer Service Representative

Telefónica Deutschland (o2); Frankfurt; On-site; EUR 30,000 - 42,000; Full time

Job summary

Apply-USA in Frankfurt, Germany is seeking a Customer Service Representative with 2+ years of experience to join a dynamic team. The role requires strong multitasking, familiarity with ticketing systems, and active listening to ensure high-quality service.

You will work both independently and as part of a team, maintaining records, adhering to policies, and communicating progress to your supervisor. This position emphasizes accurate documentation and consistent customer support.

Qualifications

• 2+ years in a customer service role or similar.
• Familiarity with ticketing systems and multitasking.
• Ability to work both independently and as part of a team.

Responsibilities

• Maintaining accurate records and documentation as required.
• Following all relevant company policies and procedures.
• Reporting progress and any issues to your direct supervisor.

Skills

Multitasking

Active listening

Team collaboration

Independent work

Tools

Ticketing systems

Job description

We're looking for a Customer Service Representative who meets the following requirements:

• 2+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Multi-tasking, Ticketing Systems, Active Listening.
• Comfortable working as part of a team as well as independently.
• Ability to work independently and manage time effectively.

In this role, you'll typically be responsible for:

• Maintaining accurate records and documentation as required.
• Following all relevant company policies and procedures.
• Reporting progress and any issues to your direct supervisor.