Customer Service Representive

Collins Aerospace; Lübeck; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leader in aerospace technology solutions is seeking a Customer Service Representative in Lübeck, Germany. The role encompasses the end-to-end processing of customer orders in a B2B context, requiring effective communication and collaboration with various internal departments and external partners. Candidates should have experience in a B2B environment, knowledge of Incoterms, and fluency in both German and English. This position offers a competitive salary and excellent benefits.

Leistungen

Annual Leave + Public Holidays + Purchase more option

Attractive Compensation

Professional Development & Growth

Support with professional fees

Employee Assistance Program (EAP)

Healthcare benefits

Staff Discounts

Work/Life Balance & Wellness Programs

Employee Recognition & Referral Bonuses

Death in Service Benefit

Generous Employer Contribution to Pension Scheme

Qualifikationen

• Experience in B2B environments is essential.
• Knowledge of Incoterms is required.
• Fluency in both German and English is necessary.

Aufgaben

• Process customer orders from entry to invoicing.
• Monitor and maintain customer orders in the ERP system.
• Ensure on-time delivery per confirmed schedules.

Kenntnisse

Experience in business-to-business (B2B) environments

Knowledge of Incoterms

Basic understanding of export control and foreign trade regulations

Proficiency in ERP systems

Fluency in German

Fluency in English

Tools

MS Office applications

Jobbeschreibung

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The Customer Service Representative is responsible for the end-to-end processing of customer orders in a business-to-business environment and acts as a key interface between customers, internal departments, and external partners.

Join Our Team!

What You Will Do

• End-to-end processing of customer orders from order entry through invoicing
• Review, maintenance, and monitoring of customer orders within the ERP system
• Ensuring on-time delivery in alignment with confirmed delivery dates, availability, and priorities
• Tracking order status and proactively informing customers in case of deviations
• Invoicing of customer orders and clarification of billing-related topics
• Professional and solution-oriented customer communication (written and verbal)
• Close coordination with customers regarding order books, forecasts, and delivery schedules
• Collaboration with internal stakeholders such as Production, Material Planning, Logistics, Shipping, Finance, and Quality
• Ensuring compliance with Incoterms as well as export control and customs regulations
• Support in resolving delivery, shipping, and invoicing discrepancies
• Maintenance of customer master data and order-related information
• Contribution to continuous improvement of customer service processes

What You Will Learn

• To work with our biggest global clients
• Industry expertise and knowledge

Experience & Skills

• Experience in business-to-business (B2B) environments
• Knowledge of Incoterms
• Basic understanding of export control and foreign trade regulations
• Proficiency in ERP systems and MS Office applications
• Fluency in German and English

What We Offer You

• Annual Leave + Public Holidays + Purchase more option
• Attractive Compensation
• Professional Development & Growth
• Support with professional fees
• Employee Assistance Program (EAP)
• Healthcare benefits (including a healthcare cash plan)
• Staff Discounts
• Work/Life Balance & Wellness Programs
• Employee Recognition & Referral Bonuses
• Death in Service Benefit
• Generous Employer Contribution to Pension Scheme

Tätigkeitsbeschreibung

Position: Customer Service Representative / Auftragsabwickler

Der Customer Service Representative ist verantwortlich für die ganzheitliche Abwicklung von Kundenaufträgen im Business-to-Business-Umfeld und fungiert als zentrale Schnittstelle zwischen Kunden, internen Fachabteilungen und externen Partnern.

Hauptaufgaben und Verantwortlichkeiten

• Eigenständige Abwicklung von Kundenaufträgen von der Auftragserfassung bis zur Rechnungsstellung
• Prüfung, Pflege und Überwachung von Kundenaufträgen im ERP-System
• Sicherstellung der termingerechten Lieferung unter Berücksichtigung von Lieferzusagen, Verfügbarkeiten und Prioritäten
• Verfolgung des Auftragsstatus sowie proaktive Information der Kunden bei Abweichungen
• Abrechnung von Kundenaufträgen einschließlich Klärung abrechnungsrelevanter Fragestellungen
• Professionelle und lösungsorientierte Kommunikation mit Kunden (telefonisch und schriftlich)
• Enge Abstimmung mit Kunden zu deren Orderbüchern, Forecasts und Lieferplänen
• Zusammenarbeit mit internen Schnittstellen wie Produktion, Materialplanung, Logistik, Versand, Finance und Quality
• Sicherstellung der Einhaltung von Incoterms sowie exportrechtlichen und zollrechtlichen Vorschriften
• Unterstützung bei der Klärung von Liefer-, Rechnungs- und Versanddifferenzen
• Pflege von Kundenstammdaten und auftragsbezogenen Informationen
• Mitarbeit an der kontinuierlichen Verbesserung von Customer-Service-Prozessen

Fachliche Anforderungen (kenntnisbezogen)

• Kenntnisse im Umgang mit Business-to-Business-Geschäftsbeziehungen
• Grundlegende Kenntnisse der Incoterms
• Verständnis exportrechtlicher und außenwirtschaftlicher Anforderungen
• Sicherer Umgang mit ERP-Systemen und MS-Office-Anwendungen

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.