Customer Service Representative – Flexible Schedule

Jobtailor; Deutschland; Hybrid; EUR 29.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a client services specialist to support luxury and leisure bookings. You will handle inquiries, manage changes and cancellations, and provide timely information on destinations and policies.

You will coordinate itineraries, confirm details, and follow up to ensure client satisfaction with empathy and professionalism. Strong org skills and comfort with booking systems are essential.

Qualifikationen

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Aufgaben

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Kenntnisse

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

Computer literacy

Jobbeschreibung

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Requirements

• Excellent verbal and written communication skills
• Previous customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using computers, booking systems, and digital communication tools