Travel Customer Representative

Kim Luxe Travel; München; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Remote position with flexible schedule

Step-by-step training

Travel perks and industry rates

Zusammenfassung

A travel agency is seeking a Travel Customer Representative to deliver exceptional support to clients during their travel journey. The role involves assisting customers via email and phone, confirming reservations, and offering guidance on travel policies. Ideal candidates should possess strong communication skills and experience in customer service. This is a remote role with a flexible schedule and opportunities for growth in the travel industry.

Qualifikationen

• Customer service experience preferred in any industry.
• Strong communication skills and a willingness to help clients.
• Ability to use various online tools and communication platforms.

Aufgaben

• Assist clients via email, phone, and messaging platforms.
• Help confirm reservations and review itineraries.
• Provide clear information about destinations and travel policies.
• Follow up with travelers before departure.
• Escalate complex issues while maintaining client positivity.

Kenntnisse

Friendly and patient communicator

Customer service experience

Organized and dependable

Comfortable using online tools

Interest in travel

Jobbeschreibung

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture