Travel Customer Representative

Kim Luxe Travel; Hamburg; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Remote position with flexible schedule

Step-by-step training and ongoing guidance

Opportunities to grow within the travel industry

Access to travel perks and industry rates

Supportive team environment and collaborative culture

Zusammenfassung

A travel services company in Hamburg is seeking a Travel Customer Representative to assist clients throughout their travel journey. The role involves providing friendly support, coordinating travel details, and ensuring that each traveler feels confident and cared for. Responsibilities include responding to travel inquiries, confirming reservations, and providing information about destinations and policies. This is a remote position offering flexible scheduling and opportunities for growth in the travel industry.

Qualifikationen

• Friendly and patient communicator who enjoys helping people.
• Customer service experience preferred in any industry.
• Organized, dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Aufgaben

• Assist clients via email, phone, and messaging platforms with travel questions.
• Help confirm reservations, review itineraries, and support requests.
• Provide information about destinations, documentation, and travel policies.
• Follow up with travelers before departure to ensure readiness.
• Escalate complex issues while maintaining a positive experience.

Kenntnisse

Friendly communication

Customer service experience

Attention to detail

Organized

Comfortable using online tools

Jobbeschreibung

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture